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Manual Captions Updated Zoom app, strange!

Mark15
Listener

In ZOOM, before, when I wanted to manually caption, I would assign myself, and I could caption the meeting for ---I could identify who was speaking with typing identifiers. Now, it shows that I'm the only person talking, and it is like one run-on sentence -- I cannot separate different "speakers" -- NOW, it looks like this:

 

[MC] >> PROFESSOR:  How are you doing today?    >> STUDENT: I am

fine.    >> PROFESSOR: Good, now go to page 457, and we can

 

[MC] continue with the lesson from last Tuesday.  >> STUDENT: Really?

I thought that, well --    >> PROFESSOR: Well what?  Didn't you get the 

 

[MC] announcement from the online instructions on the school's website?

 

BUT IT USED TO LOOK LIKE THIS: 

 

>> PROFESSOR:  How are you doing today?

 

>> STUDENT: I am fine. 

 

>> PROFESSOR: Good, now go to page 457, and we can

continue with the lesson from last Tuesday.

 

>> STUDENT: Really? I thought that, well -- 

 

>> PROFESSOR: Well what? Didn't you get the announcement

from the online instructions on the school's website?

 

------

 

Does anyone know how to fix this so it looks like it used to?

 

 

3 REPLIES 3

MarionCaptioner
Listener

Mark15, I agree with you. I am a professional captioner and my colleagues and I are struggling with this. The deaf and hard of hearing community have also been complaining about it for weeks. As far as I know there is no way to fix it but I would love to hear of it.

 

Is there a way to contact Zoom more directly than this forum?

I'm late to this thread.  I'd like to be able to generate the "before" display for customers as well. Any progress seen on this?

 

Seeing that this should be a reply to Mark15, but anyway...

MarionCaptioner
Listener

Mark15 I just reread your post and wanted to clarify something. The [MC] is the initials of the captioner, not the speaker. It's unnecessary and distracting.

You can also email *********** to tell them about it.