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Zoom AI Companion2022-03-01 07:37 PM - last edited on 2023-08-01 02:22 PM by Bri
Usually the immediate after session, automatic recording conversion process creates three files: 1) "recording.conf" file type CONF; 2) "audio 1234567890" file type MPEG-4 Audio; and, 3) "video 1234567890" file type MP4. But now the after session, automatic recording conversion process is creating es three files, like: 1) "zoomver.tag" file type TAG; 2) "double_click_to_convert_01" file type Zoom Recording File; and, 3) "double_click_to_convert_02" file type Zoom Recording File. When I double click on the files the resulting conversion process creates TMP files, like: audio 1234567890.m4a.tmp and video 1234567890.mp4.tmp, neither of which are recognizable as media files. This is a problem preventing me from sharing the session recording. I tried the Zoom Support chat line and they ended up creating a ticket but so far I have not gotten a solution or explanation.
2022-03-05 06:28 PM
Same with me, I am unable to convert these files and have no response to request for help.
2022-08-10 04:52 PM
2022-08-10 05:00 PM
I waited about 10 minutes and then the converting began...not accustomed to such long wait times without a popup from modern devices.
2022-11-07 09:52 AM
Lösche alle Audio Dateien im Ordner - alles, was da ist - nur die convert-to-dateien dürfen noch dortstehen - dann doppelt anklicken - jetzt kann man convertieren
2022-05-18 03:25 AM
Kann das Video mit mp4.tmp (ca. 22 MB) nicht starten oder konvertieren. Was tun?
2022-11-07 09:54 AM
Lösche alle Dateien im Zoom Ordner, Audio Datei, tmp Datei, alles was dort steht - nur die convert-to-zoom dateien dürfen noch dort stehen - dann doppelt anklicken - jetzt lässt sich die Datei konvertieren
2022-06-14 07:29 AM
I also have the same problem.
2022-08-03 01:25 PM
Hi, When I click Convert it tries for awhile and then blue screen crashes my computer.
Please help!
2022-11-07 09:50 AM
habe die Lösung gefunden, in einem Youtube Video - im Zoom Ordner ALLE AUDIO DATEIEN UND SONSTIGE DATEIEN LÖSCHEN - es darf nur die convert-to-zoom Datei (en) noch da stehen - dann doppelt anklicken, es funktioniert
2024-07-10 04:51 PM
Found this help file
Once you have confirmed the local recording file location, you should see double_click_to_convert_01.zoom and double_click_to_convert_02.zoom. You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.
If nothing happens or you get a prompt asking you how to open the file, please follow these steps:
When prompted with How do you want to open this file,
#HopeThisHelps
2024-09-11 04:01 PM
This was exactly what I needed today! Thank you for posting. I followed your MacOS instructions and was able to access my recordings that would have been lost otherwise. ⭐
2024-09-11 12:56 PM
I ma having the exact same issue. I did the "Convert a local recording manually" option. Still no luck. Does anyone have a solution? I'm at my wits end.
2024-09-11 04:03 PM
Hey ya! I followed these instructions today (Mac OS) and they worked for me! Fingers crossed, they will work for you too!
#HopeThisHelps
2024-09-18 02:07 PM
Hi @JenniferN,
Have you seen @Sebes3rd and @coachlisanne's answers?
Please let us know if it helped or if you need further assistance.
Have a great day!