Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Issues with users getting stuck in breakouts

Pranath
Listener

We have issue with switching participants from one room to another room. 

 

Below is the scenario,

 

3 -Participants and 1-Invigilator(Host) :

 

The Invigilator has created 3 waiting rooms and moved participants from one room to other room. At this step, one of the participant was stuck & froze. And this participant also disappeared from the investigator's list.

 

But, At participant screen there is a black colored screen with processing icon (Attaching the reference)

 

We did perform testing with multiple scenarios & participants but observed the same issue over and over again.

 

Please Note, There was no network issue and performance was also good. 

 

Thanks,

Pranath

0 REPLIES 0