Issue starting zoom on Ubuntu Mate 20.04

[Guma]

Hello,

I have an issue where after installing zoom on my Ubuntu Mate 20.04 (running copiz), I see zoom running in the taskbar but the main window is about 10x10 pixels. I can not resize. I did try to delete ~/.zoom folder and restart. Same issue.

I installed zoom using both ways. I did uninstall the previous version first before installing the next version.

1. Downloaded deb file from zoom website and installed it 

   $ sudo dpkg -i zoom-version.deb

2. Installed it using flatpack

Does anyone knows what might be the issue. I did try to chat with support but the bot is too horrible to understand that I need to chat with people so I can provide any logs they might ned to resolve this issue.

$ flatpak info us.zoom.Zoom

Zoom - Video Conferencing, Web Conferencing, Webinars, Screen Sharing

ID: us.zoom.Zoom
Ref: app/us.zoom.Zoom/x86_64/stable
Arch: x86_64
Branch: stable
Version: 5.7.31792.0820
License: LicenseRef-proprietary
Origin: flathub
Collection: org.flathub.Stable
Installation: system
Installed: 141.3 kB
Runtime: org.freedesktop.Platform/x86_64/20.08
Sdk: org.freedesktop.Sdk/x86_64/20.08

Commit: ce384fddb07dc50731858f655646da71f93fb6d6d22e9af308a5e69051b4c496
Parent: f50921f08ff75a96bdf6d322ca3d7c263dbbb6e447377d77025562d84735923d
Subject: Update zoom.tar.xz to 5.7.31792.0820 (af13d847)
Date: 2021-08-23 06:06:13 +0000

I am staying on the flatpack version for now.

Please let me know if there are any logs or any information I can provide or how can I contact developers/support. 

EDIT: Btw suggested library "

libgstreamer-plugins-base0.10-0

is not available on Ubuntu 20.04.  But I see libgstreamer-plugins-base1.0-0

https://support.zoom.us/hc/en-us/articles/204206269#h_f75692f2-5e13-4526-ba87-216692521a82

[Guma]

Any anyone from Zoom support can chime on this? Any information I can provide?

[CarlaA]

Hi @Guma, thank you for using the Zoom Community to seek support. I see you have not yet received a response from the community… I apologize for the delay! I appreciate your patience.

Hang tight while I try to find some subject matter experts to take a look at your question and provide you with support 🤓.

[Guma]

Thank you, 

Zoom on my system is totally not usable. I did try uninstalling, removing coding files, reinstalling. Nothing helps. I am running zoom version 5.7.31792.0820 from flatpack.

After starting zoom I see it in tack bar, but the window itself is very very small and I can not resize it. Please see attached screenshot where red arrow is pointing to zoom main window. 

[Guma]

Please see attached screenshot. If that makes any difference I am running a very wide monitor at a desktop resolution 5120x1440 resolution with Compiz enabled.

[Steph]

Hi @Guma ,

Thanks for posting on the Zoom Community Forum!

We appreciate you letting us know that you see Zoom running in a 10x10 pixels window after downloading Zoom on you Ubuntu Mate 20.04 . Apologies for the inconveniences. Thank you so much for the information provided.

For next steps, can you please try testing this on another machine and see if the same issue persists?

Feel free to keep us posted on your results on this forum.

Thanks,

Stephanie