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I am Zoom Host and use Immersive View from my computer. The problem faced is that in some devices, some participants shown as their Camera turned off (which actually not) since in my computer see all participants' camera turned on i.e. in android phone Vivo X70 Pro see all participants' face same as computer, but android tablet Huawei Mediapad M6 not (some participants as Camera off). Other participants face the same problem in some devices too.
Is this issue related to device specification? Or is there anyway to fix this?
The use of Immersive View is OS version dependent.
Zoom desktop client
Windows version 5.6.3 or higher
macOS version 5.6.3 or higher
Zoom mobile app
Android version 5.6.3 or higher
iOS version 5.6.3 or higher
For macOS: OS version 10.13.3 (High Sierra) and above
Our internal info says that Virtual Background system requirements are needed for the immersive view.
Could you please check the below requirements?
- Vivo X70 Pro Specs : MediaTek Dimensity 1200 Octa-core, Mali-G77 MC9, 12GB RAM
- Huawei Mediapad M6 Specs : Kirin 980 Octa-core, Mali-G76 MP10, 4GB RAM
According to spec. mentioned, both meet requirement but still have issue in M6. Any other recommendation?