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Browse Backgrounds2022-10-15 09:27 AM
I am Zoom Host and use Immersive View from my computer. The problem faced is that in some devices, some participants shown as their Camera turned off (which actually not) since in my computer see all participants' camera turned on i.e. in android phone Vivo X70 Pro see all participants' face same as computer, but android tablet Huawei Mediapad M6 not (some participants as Camera off). Other participants face the same problem in some devices too.
Is this issue related to device specification? Or is there anyway to fix this?
2022-10-18 03:20 AM
Hi Sarapop
The use of Immersive View is OS version dependent.
https://support.zoom.us/hc/en-us/articles/360060220511-Immersive-View
===
Prerequisites
Zoom desktop client
Windows version 5.6.3 or higher
macOS version 5.6.3 or higher
Zoom mobile app
Android version 5.6.3 or higher
iOS version 5.6.3 or higher
For macOS: OS version 10.13.3 (High Sierra) and above
===
2022-10-18 07:34 AM
Thanks for your reply. But devices as mentioned already install Zoom latest version 5.12.2.9059.
2022-10-18 05:48 PM
What is the android OS version??
2022-10-18 06:17 PM
- Vivo X70 Pro : Android 12, Immersive View working fine
- Huawei Mediapad M6 : Android 10, in Immersive View some users shown as camera closed
2022-10-18 10:27 PM
Our internal info says that Virtual Background system requirements are needed for the immersive view.
Could you please check the below requirements?
===
===
2022-10-19 02:30 AM
- Vivo X70 Pro Specs : MediaTek Dimensity 1200 Octa-core, Mali-G77 MC9, 12GB RAM
- Huawei Mediapad M6 Specs : Kirin 980 Octa-core, Mali-G76 MP10, 4GB RAM
According to spec. mentioned, both meet requirement but still have issue in M6. Any other recommendation?