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Zoom AI Companion2024-03-06 10:36 AM
Dear All,
I am using a 2K quality camera so I need to enable Full HD-quality recording access for my account
Please support
Thank You
Solved! Go to Solution.
2024-03-07 04:52 AM
You should be able to check your account to see if the HD feature is currently available:
If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.
2024-03-06 01:12 PM
You'll need to make this request via Zoom Support (support.zoom.com for contact options), assuming you are a business, education, or enterprise account owner.
More details and instructions here:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166
2024-03-06 01:14 PM
Note that the maximum resolution Zoom will transmit/receive/record via camera feed is currently capped at 1920x1080 - you won't be able to make use of the native resolution of your 2K camera.
2024-03-06 09:53 PM
I am using Pro so in that case applicable quality will be 720 (HP). Do I need to request also 720 (HP) access from ZOOM SUPPORT
2024-03-07 04:52 AM
You should be able to check your account to see if the HD feature is currently available:
If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.
2024-03-07 06:08 AM
Thank You for your kind support 😊