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Browse Backgrounds2022-11-07 08:10 AM
I am trying to access a recording of a zoom call... I've followed the directions to find the default download location on my computer but it is not there. I can see it on my local recordings in Zoom, but it only gives me the options to "Open" or "Delete". No option to convert the file or download. When I select "Open" I'm given the error cord 124 that says I "must sign in with the same Zoom account on the web to open this link." I am signed in under my only account profile and I am using the same computer.
I only have the free version, so I have searched all the various help threads I could find, but apparently I cannot reach out to anyone at Zoom for assistance.
Can someone here please help?
2022-11-07 09:00 AM
hi mnorman,
i did a test recording saved to my windows pc in my zoom documents folder. when i ended the zoom meeting, zoom automatically created three files and placed them into my zoom documents folder. the files included an audio file and a video file. please see attached screen shot.
i opened the audio and video files with windows media player. sound and video was excellent.
please see these support articles for local recordings.
Troubleshooting local recording issues – Zoom Support
Enabling and starting local recordings – Zoom Support
Finding and viewing local recordings – Zoom Support
Recovering a deleted local or cloud recording – Zoom Support
thanks, eliot
2023-01-22 01:54 PM
So flipping helpful, I can not thank you enough for this. Great job!
Sam
2022-11-07 10:33 AM
Oh, my word!!! I FOUND IT THANKS TO YOU! Wish I could send you a high five or something. I seriously searched for hours this morning. You are amazing!
2022-11-07 12:55 PM
so happy to assist.
eliot