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2023-01-11 05:09 AM
I have lost my important zoom recording to the auto-delete feature. Now this recording has been deleted permanently and is not there in the trash also. Is there any way to retrieve recording which is not there in trash also?
2023-02-09 10:34 AM
Hey @KSPL Cloud recordings may be recovered from your trash folder in Zoom web portal. Otherwise, not sure if there's a way to recover a deleted cloud recording, suggest reaching out to Zoom Technical Support https://support.zoom.us/hc/en-us/requests/new
While auto-deletion of recordings can help manage your account's cloud recordings, it may be necessary for some recordings to be exempt from auto-deletion. This can be managed with Group settings for entire teams or departments within your account, but you may just need to preserve just a few recordings from a specific user, without having to exempt the user's entire catalogue of recordings.