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Chatfunction not working for participants and co-hosts

Ine
Newcomer
Newcomer

I read and tried all the settings in my account, but since an update a while ago I have this problem: 
As a host I can send a chat. But no single participant or co-host can see it. They don't have the chatfunction visible in their screen. What setting or combinations of settings did I miss? 

 

thank you for your help! 

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