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Cant log in to desktop app on mac using google 5003 error

Derekn2
Listener

I have uninstalled the app and rebooted but get the same error message on my mac.  5003 error

 

I am logged in on my iphone, and signed out and in to check that the google account is correct and it is.

I can log into zoom admin in chrome with the same google account

 

It was working previously and stopped when i did the last zoom update

 

Any ideas?

1 ACCEPTED SOLUTION

CarlaA
Zoom Moderator
Zoom Moderator

Hi @Derekn2 , thank you for your contribution to the Zoom Community. If you are receiving error 5003 when attempting to log in, please do the following:

1. Uninstall Zoom Completely 

Uninstall Zoom on macOS on version 4.4.53932.0709 and above
       1. Open the Zoom desktop application.
       2. Select zoom.us at the top of your screen and select Uninstall Zoom.
       3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.

Uninstall Zoom on macOS on version 4.4.53909.0617 and below
      1. Open Finder.
      2. Select Go at the top of your screen.
      3. Select Go to Folder...
      4. Once opened, input ~/.zoomus/
      5. Move ZoomOpener to your trash.
      6. Once completed, repeat steps 3 through 5 for the following folders and files
            Folder: /Applications/ Move to Trash: zoom.us.app
            Folder: ~/Applications/ Move to Trash: zoom.us.app
            Folder: /System/Library/Extensions/ Move to Trash: ZoomAudioDevice.kext
            Folder: ~/Library/Application\ Support/ Move to Trash: zoom.us
             Note: Zoom may not be installed in both the /Applications and ~/Applications folders.

 

2. Restart the Mac. (VERY IMPORTANT)

3. Install the latest version via zoom.us/support/download.

 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

View solution in original post

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi @Derekn2 , thank you for your contribution to the Zoom Community. If you are receiving error 5003 when attempting to log in, please do the following:

1. Uninstall Zoom Completely 

Uninstall Zoom on macOS on version 4.4.53932.0709 and above
       1. Open the Zoom desktop application.
       2. Select zoom.us at the top of your screen and select Uninstall Zoom.
       3. Select OK to confirm uninstalling the Zoom desktop application and all of its components.

Uninstall Zoom on macOS on version 4.4.53909.0617 and below
      1. Open Finder.
      2. Select Go at the top of your screen.
      3. Select Go to Folder...
      4. Once opened, input ~/.zoomus/
      5. Move ZoomOpener to your trash.
      6. Once completed, repeat steps 3 through 5 for the following folders and files
            Folder: /Applications/ Move to Trash: zoom.us.app
            Folder: ~/Applications/ Move to Trash: zoom.us.app
            Folder: /System/Library/Extensions/ Move to Trash: ZoomAudioDevice.kext
            Folder: ~/Library/Application\ Support/ Move to Trash: zoom.us
             Note: Zoom may not be installed in both the /Applications and ~/Applications folders.

 

2. Restart the Mac. (VERY IMPORTANT)

3. Install the latest version via zoom.us/support/download.

 

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!