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Call Cut off

Jrm
Listener

Recently, zoom has started to cut off my calls at 40 minutes even though there are only 2 of us on the call. It says it should only do that with 3 or more people. Does anyone know why it might be doing this and how I can fix it? It didn't used to do it until a few months ago.

Thanks!

1 ACCEPTED SOLUTION

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi Jrm,

 

Zoom updated its free user licensing restrictions in July to include 1 on 1 meetings in the 40-minute time limit restriction. You can read the release notes here https://support.zoom.us/hc/en-us/articles/5809097508109-Basic-user-meeting-duration-changes


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

View solution in original post

2 REPLIES 2

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi Jrm,

 

Zoom updated its free user licensing restrictions in July to include 1 on 1 meetings in the 40-minute time limit restriction. You can read the release notes here https://support.zoom.us/hc/en-us/articles/5809097508109-Basic-user-meeting-duration-changes


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

Oh I see, I hadn’t seen this and on the website it still said 3 or more. Thanks for that.