Access sharing screen

[ctrippi]

Hello, I understand you can access and control the mouse on someone's shared screen, yet I don't see where I can do this. I'm on the Pro plan. I'm not sure if this is an advanced feature?

Thanks for any help

[Frank_TB]

Hello,

The feature your are describing is called Remote Control.

Here is the Zoom support article that explains how to use this feature:

https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control 

https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session 

Regards

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[Brandonmj07]

I have followed all the requirements in order to utilize this feature however has many have stated on here, I still do not see a remote control tab

Can you assist