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Not receiving my 'send me a preview email'

CMB1991
Listener

Good afternoon - I need your assistance. I am setting up our next webinar and on the bottom of the page where I typically select SEND ME A PREVIEW EMAIL so that I can see the email that attendees will receive when they register - I am not receiving it. I have logged out, come back in and resend - three times. Nothing.

 

Please help.

 

Thank you

Carmen

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @CMB1991,

 

While it might not be much help, take a look at this Zoom Support article:

https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

I’m assuming you are the account owner and are checking the email associated with the account. (Sorry – just have to cover the basics, since we know some people share accounts with others,)

 

Beyond that, I don’t have any other guidance for you, other than to submit a Support Ticket to Zoom Staff:

https://support.zoom.us/hc/en-us/requests/new 


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !

ChrisO
Community Champion | Customer
Community Champion | Customer

Hi CMB1991,

 

The "send me a preview" button uses Javascript. It is possible your web browser is blocking that functionality. Check to ensure you have allowed the Zoom site to run JS.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***