cancel and refund

[psh07_]

Hello!

I've been using the account (for education) well, but today, the settings suddenly changed.

They said my account is basic type.

I thought the free policy for educators was over.

So i paid to upgrade my account.

But it wasn't. just error.

So what i want to ask is

1) Can i use my account for education same as before?

2) Can i cancel the upgrade to pro and be refunded the bill(about 15 dollars)?

I am so grateful for creating a program that can be used for students comfortably.

Sincerely yours, 

[Rupert]

Did you set the Children's Education Status setting? I believe the deadline just ended.

https://community.zoom.com/t5/Primary-and-Secondary/Important-Message-to-all-K12-School-Accounts-Chi...

https://support.zoom.us/hc/en-us/articles/4407928119565-Getting-started-with-the-Children-s-Educatio...