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2021-11-19 01:04 PM
As someone who is hearing-impaired, I find it tiresome that I have to request hosts every time to enable close captions. Why is it not the default? It is discriminatory to place the burden of requesting this on hearing -impaired people, especially given the fact that many hosts have no idea how to enable this.
2021-11-20 02:58 AM - edited 2021-11-20 02:59 AM
I fully understand your opinion. However, I guess that other people might have a different opinion with you. Once Account owner or Admin enable close captions, you can use it alway enabled.
Prerequisites for closed captioning and live transcription
To enable Closed captioning for all users in the account:
, and then click Lock to confirm the setting.
2022-01-03 12:44 PM
Apparently my last comment wasn't saved. Can you help me figure out how to set this up universally on our account? I have a pro account, I have already followed the above instructions on how to allow for cc / live transcription... BUT when I log on to meetings ZOOM app, there is no CC button to push, nor do captions auto generate. I have looked al through the help docs and have found absolutely nothing to address this, nor is there a place to email actual tech support directly. It should not be this hard to accommodate our participants.
2021-12-17 09:39 AM
Bumping this...I submitted this as a feature request several months ago and hope to see it implemented to soon! There should definitely be an option when scheduling a meeting to choose "Automatically enable live transcript" like there is for recordings.
2022-08-04 09:46 AM - edited 2022-08-04 12:29 PM
Couldn't agree more Erica, I work for a non-profit supporting older adults and this accessibility feature should be automatic for all meetings and webinars, hoping Zoom will support this in the near future!