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2022-07-07 01:28 AM
I accidentally clicked Educational Institution while trying to sign up and now I cannot complete a sign up through the email I wish to use Zoom through. I'm currently using another email to post this. Is there any way to undo this so I can continue the sign up process?
Thank you very much!
2022-07-07 09:32 AM
Hi @WV, and welcome to the Zoom Community! Because your issue is unique to your account, I've gone ahead and created a support ticket for you. Please be on the lookout for an update via email. Hope this helps!
2022-10-19 12:51 PM
I am having the same issue and am logged in to a different account to try and seek help. What should I do to get a support ticket for the correct account? I did not finish logging in to that account since I cannot answer the questions.
2023-03-27 09:46 AM
I was trying to quickly log into a meeting this morning and accidently picked educator since I was a teacher. I need to use my school email but this account is for staff meetings not students. Please help me reset it. I had to use a different email to be able to get on support.
2022-07-08 12:21 AM - edited 2022-07-08 12:27 AM
Hello! I've also encountered the same problem and I'm using a different email as of this writing. Can I get any help?
2022-09-30 02:06 PM
Same! Please help!
2023-05-16 02:31 PM
I am having the same issue! Had to use my other account to post this.