Customer Success Forum
cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Teams vs. Zoom: Best Workplace Platform for Your Business

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cuttin... Show more

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cutting costs, and elevating employee and customer experiences.

 

Why Choose Zoom Workplace?

Simplify your work, elevate your team. Zoom Workplace offers an all-in-one solution that combines exceptional quality with unmatched affordability.

  • AI-Powered Innovation: Our built-in AI Companion supercharges productivity at no extra cost.
  • Open and Flexible: Seamlessly integrate with your favorite tools from a vast app marketplace.
  • Familiar and Reliable: Enjoy a trusted platform your team already loves, with minimal learning curve.
  • Cost-Effective: Reduce complexity and save money with a comprehensive, unified solution.
  • Future-Ready: Stay ahead of the curve with rapid innovation and adaptability.

 

Total Cost of Ownership (TCO): Microsoft Teams vs. Zoom Workplace

Don't be fooled by upfront costs. When evaluating collaboration platforms, the true measure of value lies in Total Cost of Ownership (TCO). TCO encompasses all expenses from purchase to maintenance.

Zoom Workplace is more than a platform; it's a cost-saving solution. Unlike Microsoft Teams, Zoom Workplace offers an all-in-one approach that eliminates the need for multiple tools and services. Let's break down how Zoom Workplace can significantly reduce your overall spending through lower one-time charges and reduced annual operating costs.

Screenshot 2024-07-30 at 6.13.34 AM.png

 

 


Show less

reply-icon Latest Reply - 

How to Proctor Exams Online Using Zoom Meetings

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens M... Show more

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams.

“All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops.

As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple participants with ease.

Dee_S_0-1734531966845.png

 

If the host opts not to allow participants to view shared screens, participants will only see video tiles in either gallery or speaker view. As more participants share their screens, additional pages will be created, enabling the host to navigate left and right to view all participants.

With this innovative feature, Zoom provides institutions with a robust solution for securely and efficiently conducting online exams, ensuring academic integrity and a seamless experience for all involved.

Linking here the knowledge-based article to learn more about All Screens Mode feature.

Want to learn more? Feel free to follow, share and join our Zoom Digital Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


Show less

reply-icon Latest Reply - 

Elevate Your Holiday Cheer with Zoom Clips: Creative Greeting Ideas!

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Z... Show more

The holiday season is hereand it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways.

Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer.

Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun!

Ready to make your greetings memorable?

 

Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁

 

Step 1. Go to your Settings and  Generate a creative Virtual Background using AI 

jrmagno_3-1734114542911.png

Step 2. Go to your Zoom Clips and choose video only option to record.

jrmagno_0-1734126610673.png

 

Once done, you may now download or share the video link to your love ones!

 

Cheers!

 

As we continue evolving how we deliver Customer Success at Scale, we're excited to introduce the Zoom Digital Customer Success Hub

This new initiative is designed to help drive product best practices and create new avenues for customers to engage with us, all with the goal of improving awareness, value, and adoption of our offerings.

This hub will be accessible to all Zoom customers and will feature all of our Scaled Digital Customer Success (CS) events in one place.

You can:

  • Register for live product training sessions
  • Attend 'What's New at Zoom' webinars
  • Participate in Open Office sessions
  • Explore our library of on-demand content

This hub aims to provide consistent, accessible support and keep customers up-to-date on Zoom’s latest innovations and best practices!

 

 

 

 

 

 

 

 


Show less

reply-icon Latest Reply - 

Attendance Report Setting

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that? Show more

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?


Show less

reply-icon Latest Reply - 

zoom needs a spam button

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who... Show more

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who added you to a meeting, because why would a legitimate host want to hide that info anyways.


Show less

Back from leave and need to catch up? Zoom AI Companion 2.0 is here to help!

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up.  However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smoo... Show more

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up. 😫 However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smooth and efficient. 

 

Here's how it helped me get back on track:

 

Meeting Summaries at a Glance

The first thing I did was review the AIC-generated summaries of all the meetings I missed. These concise yet comprehensive summaries gave me key discussion points, action items assigned, and decisions made.This overview allowed me to quickly understand what transpired in my absence without having to watch hours of recorded meetings, read long chat threads, or reach out to my colleagues to get updates.

 

Intelligent Q&A

Zoom AI Companion 2.0 allowed me to ask specific questions about the meetings and projects. Some questions I asked were "Help me catch up with the scheduled meetings last week." and "What meetings do I have scheduled for the week?" AIC provided accurate answers, pulling information from meeting transcripts and shared documents, saving me time and eliminating the need to bother my colleagues with basic questions.

 

Document Summarization

Zoom AI Companion 2.0 summarized important documents shared during my absence, such as internal team meetings and client communications. This feature allowed me to quickly grasp essential information without reading through lengthy documents.

 

Thanks to Zoom AI Companion 2.0, what could have been a stressful and time-consuming process of getting back up to speed turned into a smooth and efficient transition! AIC's ability to summarize, prioritize, and organize information allowed me to hit the ground running, feeling informed and prepared to contribute effectively from day one. 

 

To learn more about Zoom AI Companion, check out the following:

 

We look forward in seeing you in our upcoming sessions! 🚀

 KhatC_0-1733331653332.png

 

 

 


Show less

reply-icon Latest Reply - 

New Zoom Workplace

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zo... Show more

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zoom Workplace mode?

 


Show less

reply-icon Latest Reply - 

Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


Show less

reply-icon Latest Reply - 

zoom alternative?

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke. Anyone have any suggestions? Show more

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke.

 

Anyone have any suggestions?


Show less

reply-icon Latest Reply - 

annotation using ipads

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem. Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to wri... Show more

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem.  Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to write on pdfs

 

thanks so much

Andrew


Show less

reply-icon Latest Reply -