新しいテクノロジー ソリューションとそのプロバイダーの評価に負担を感じている人はたくさんいます。 複数のベンダーを調査して、そのサービス内容やメリットを把握するという作業は、それ自体が仕事になり得るのです。幸いにも Gartner® は最新テクノロジー ソリューションの詳細な分析によってこのプロセスを簡素化し、競合各社の中で一歩先を行くベンダーを認定しています。Gartner® Magic Quadrant™ の年次報告書では、特定市場のエンタープライズ テクノロジー プロバイダーに関する貴重なインサイトを提供しており、ビジョンの完全性と実行力についてさまざまなプロバイダーを測定しています。

Zoom は、2023 年度 Gartner Magic Quadrant UCaaS（Unified Communications as a Service）部門で、世界のリーダーに 4 年連続で選出されました。Gartner 認定は、Zoom UCaaS サービス（Zoom Team Chat、Zoom Phone、Zoom Meetings、Zoom Whiteboard、AI など）のイノベーションに対する弊社の継続的な取り組みを評価いただいた結果だと考えています。

Zoom は、Zoom Intelligent Director、Zoom Meetings（スマート レコーディング、ヒューマン アバター、自動化サポート）、Zoom Phone（サバイバビリティ、新しいダッシュボード、国際的な拡張）などのソリューションに対する重要な機能強化、そして Zoom Mail、Zoom Calendar、Zoom Scheduler のリリースが Magic Quadrant の評価につながったものと確信しています。

Zoom の最高事業成長責任者である Graeme Geddes は「Gartner Magic Quadrant UCaaS 部門のリーダーに 4 年連続で選出いただいたことを光栄に思います。これは優れた UCaaS 体験を提供するため、継続的に取り組んできた成果と感じております。Zoom プラットフォームのイノベーションと進化を継続するにあたり、今後もお客様が抱える本質的な問題の解決や無限に広がる人同士のつながりの実現に、誠意を持って対応してまいります」と述べています。

Zoom の​ UCaaS プラットフォームがあれば、チームはいつでもどこからでも必要な時にコミュニケーションを取り、コラボレーションすることができます。550 万件を超えるライセンス販売（2023 年度に達成）という Zoom Phone の輝かしい実績が示すように、Zoom は今年度、ユニファイド コラボレーション プラットフォームの進化を加速させました。現在、Zoom では同様の戦略を Zoom Contact Center に対して実行しています。この戦略は 2023 年度初頭に開始され、本サービスの機能や連携を大きく拡張させました。

Zoom のスマート AI アシスタント、Zoom AI Companion は、生産性を高め、チームメイトとのつながりやコラボレーションを維持し、スキルを強化することで、個人の能力強化をサポートします。AI により人々はスムーズに業務を進行できるようになるため、Zoom はすべての人が AI のメリットを享受すべきと考えています。このような理由から、AI Companion は Zoom ユーザー アカウントの有料サービスで、追加料金なしでご利用いただけるようになっています。

Zoom の AI 搭載型会話インテリジェンス ソリューション、Zoom Revenue Accelerator が役立つのは、会話インテリジェンスを商談へと簡単に組み込めるからです。会話インテリジェンスでは、AI を使用して商談データを分析し、有益な情報（見込み顧客が特定の競合他社について言及する頻度など）を活用して営業担当者をサポートすることで、チームに新たなレベルのインサイトをもたらします。

2023 年度 Gartner Magic Quadrant UCaaS 部門の世界リーダー選出に関するレポート全文をぜひご覧ください。Zoom が UCaaS プロバイダーのリーダーに選出された理由がおわかりいただけるかと思います。

出典:

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, 28 November 2023

免責事項:

ガートナーは、自社の研究出版物に記載されているベンダー、製品、サービスを支援しないだけでなく、ユーザーに対して、最高評価やその他の称号を得ているベンダー選ぶよう助言することはありません。Gartner の調査出版物は、Gartner の調査組織の意見から構成されたもので、事実を陳述したものと解釈すべきではありません。ガートナーは、明示・暗示に関わらず、特定の目的による市場性または適切性の保証を含め、研究に関する一切の保証を拒絶します。

GARTNER は米国の Gartner, Inc. と米国内外の関連会社の登録商標およびサービスマークであり、MAGIC QUADRANT は同組織の登録商標に該当します。ここでは許可を得た上で使用しています。

以下、原文の投稿をご参照ください：
https://www.zoom.com/ja/blog/zoom-2023-gartner-magic-quadrant-ucaas-leader/

Hello, Zoom Community! As a CSM, my goal is to help my clients get maximum value. So, when I hear a great success story, I have to share it!

I recently sat down with an IT Manager, for our Business Review. She's always under pressure to manage costs while keeping every employee productive. She told me the Zoom Workplace Dashboard has become her "new best friend."

She realized the Dashboard is more than a reporting tool, but it’s a living, breathing map of her company’s collaboration habits that turns chaos into clear, actionable steps.

She shared that the Dashboard’s true value is its ability to instantly answer the tough, strategic questions leadership always asks:

"Are we getting our money's worth?" The IT Admin can now instantly see the Adoption Rates for every product (Meetings, Phone, Team Chat, Whiteboard, Docs). If a specific team isn't using a feature they're licensed for, she knows exactly where to step in with targeted training before the renewal date hits.

"What’s actually breaking?" Instead of waiting for a flood of support tickets, she uses the System Health section to proactively spot network performance dips, identify problem conference rooms, or see if a specific geographic area is experiencing quality issues. She said it lets her be the hero who fixes a problem before anyone even complains!

"Is our investment in AI paying off?" She tracks usage of AI Companion features like meeting summaries and smart tasks. This data allows her to directly demonstrate the value of the latest innovation back to her leadership team.

Here’s the story that sealed the deal for me. A perfect example of strategic resource management:

She was challenged by their leadership to find ways to maximize their total investment across the entire Zoom portfolio. She needed to ensure every dollar spent was driving growth and productivity.

She drilled into the Zoom Phone Usage metrics on the Dashboard and identified 36 licenses with zero usage (no calls or texts) in the last 90 days. These were valid licenses that had been provisioned for former seasonal staff or employees who had transitioned to non-phone roles. The Dashboard showed her the exact users and this gave her the data and the idea to reallocate those 36 unutilized Zoom Phone licenses. She converted some of it into Zoom Contact Center licenses for their busy Support team, who desperately needed the upgrade, and used the remaining value to invest in Zoom Rooms hardware for a new executive meeting space. She didn't just cut costs, she maximized her budget’s impact by ensuring every license was actively driving business value where it was needed most. She went from being asked to "manage expenses" to being praised for "optimizing organizational resources" across the entire Workplace ecosystem.

This is the power of the Zoom Workplace Dashboard! It empowers our admins to stop guessing, stop chasing technical ghosts, and start being the strategic voice of the technology.

If you have Admin access, what's the first hidden insight you're going to uncover in your Workplace Dashboard? Kindly share your stories below! We'd love to hear it. 💙

Additional References:

Using the Zoom Workplace Dashboard

Viewing the Workspace Dashboard

Getting Started Using the Zoom Dashboard

Understanding Dashboard Statistics and Graphs

Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

I saw another post about this in January, and they had a number set up for support to contact them.

Thank you!

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

Check out the full lineup here:

📆 October 1:  Zoom Workplace Open Office - Designed to showcase how Zoom’s tools can transform your workplace into a productive environment and get all your questions answered!

 

📆 October 8: Zoom Phone Open Office - Open space to ask questions, learn best practices, and discover how to optimize your call management and workflows. Bring in your questions!

 

📆 October 9:  What's New at Zoom - Discover everything new Zoom released in September, including a Zoomtopia recap, a must-see!

 

📆 October 15:  Zoom AI Companion Open Office - Dive into the value of Zoom AI Companion and its pivotal role in enhancing workplace efficiency and collaboration and have your questions answers!

 

📆 October 22:  Zoom Contact Center Open Office - Explore contact center offerings and ask lots of questions!

 

📆 October 29: Zoom Workplace: Admin & User Best Practices - Learn how to get the most out of Zoom Workplace—from Meetings and Team Chat to Zoom Phone, Mail, Whiteboard, and more. 

 

For more events, including live and on-demand training, visit our Customer Success Hub.

 

Don’t miss out—reserve your spot and take your Zoom skills to the next level!

 

- Zoom Digital Customer Success 🌟

 

If you often leave the same message for multiple contacts, Zoom Phone’s Voicemail Drop is a real time-saver. This feature lets you drop a pre-recorded voicemail directly into someone’s inbox without staying on the line. It’s perfect for reminders, follow-ups, or outreach campaigns where consistency matters.

Voicemail Drop works with Zoom Phone accounts that have the necessary Zoom Phone Power Pack add-on, and messages can be uploaded or recorded directly in Zoom. Each clip can be up to 45 seconds, and you can store multiple messages for quick access. Once sent, the call ends automatically, allowing you to move on efficiently.

The benefits are clear: it saves time, keeps messaging consistent, and reduces the need to wait for voicemails. While it’s excellent for standard messages, it’s best used thoughtfully in situations where a personal touch isn’t required.

By leveraging Voicemail Drop, you can streamline your communication and focus your energy on calls that truly need your attention, making your outreach both faster and smarter!

To learn more and get started, here's a couple of good Knowledge Base Articles on Enabling Zoom Phone voicemail drop and Using Zoom Phone voicemail drop.

I'm part of a nonprofit that allows various people enter the zoom account using the same password and user name. There is no specific administrator or different passwords for different people to enter.

Recently someone entered the zoom account and started a meeting. They were in the meeting but it was not acting like they were the host of the meeting. They could not see when new people were in the waiting room, waiting to join the meeting.

Is it possible that when I went into the account an hour before the meeting to create a different meeting on a different date, when I didn't sign out of the account after I was finished, could that have created a problem for the person starting the meeting?

I wasn't at the meeting with them so I am not certain what they experienced but they did say that they couldn't see all of the people in the waiting room, and so, could not let them in to start the meeting.

While trying to install Zoom Workplace I encountered MANY comments from disappointed users.  I spent some 15-20 hours over several days as I tried to follow Zoom's recommended installation procedures.I did not achieve any success until I stepped away from the problem for a while and tried to figure out what was unique about my situation.  I have 3 computers running Zoom (actually 5) but only 3 were involved in this issue - 1 HP Notebook running Win 10 and 2 HP Notebooks running Win11.  The installation on #3 (Win 11) was the big problem.   All 3 had been working fine until I had a problem with #3 and I was forced to uninstall / re-install Zoom Workplace from scratch.

The attached PDF tells the long story of the various failed attempts in trying to get 64-bit Zoom Workplace installed and how I abstracted to figure out that it was not my problem, nor was the computer's configuration damaged - it was Zoom's installation instructions and procedures that really need to be improved.

The short version (workaround) is pretty simple, but it took multiple uninstalls/re-installs, running SFC, DISM, CCleaner, AVIRA, Malwarebytes,  Chkdsk, Memory Diagnostics, and many other actions to figure out there was nothing wrong with the computer and that I was not doing anything wrong - several aspects of the Zoom Workplace Installation procedures are misleading.

1. Download BOTH 32-bit and 64-bit versions of Zoom Workplace (in separate folders);
2. Run CleanZoom (instead of excellent uninstallers like REVO) because the Zoom uninstall/re-install procedures will setup the proper changes to the firewall settings and remove MOST (but not all) the registry entries;  Running REVO (or other uninstallers) may result in issues with user access, permissions and Firewall rules, so use Clean Zoom instead.
3. FIRSTLY, install the 32-bit version first (DO NOT install 64-bit until later) - 32-bit Workplace will install and then launch and you will get a warning that this version will become obsolete in December 2025.
4. STOP - There will be a link on the screen implying that clicking that link will download Workplace 64-bit.  DO NOT CLICK this link because it will download Workplace download 32-bit AGAIN and you will be stuck in an infinite loop of installing Workplace 32-bit.
5. SECONDLY, Kill Zoom Workplace 32-bit and install the 64-bit version you have already downloaded in a separate folder - 64-bit Workplace will install and then launch and you will be all set, but I recommend TWO more steps.
6. Run CCleaner or some other reputable registry cleaner (the cleaner will find a number of Zoom registry entries)  - DELETE these entries
7. Re-boot your computer (recommended)

NOTE-1: If you are running multiple computers in your environment, Zoom Workplace running on other computers will ask you to validate the identity of the computer on which you just installed/re-installed Workplace.

NOTE-2: If you want to make one last check before moving on, put a shortcut link on the Win11 Desktop and open the Properties TAB and check that the Comment field reads "Zoom workplace" - If you install 64-bit ONLY (and don't first install 32-bit), this Comment will read "Zoom UMX" and Zoom Workplace will launch, but it WILL NOT CONNECT YOU TO MEETINGS.  For for my Win10 notebook, the Properties Comment field is blank.  I'm not going to mess with this installation find out whether a fresh uninstall/re-install will put "Zoom workplace" in the Comment, but I'll surmise that if the Comment field reads "ZOOM DMX" that something is wrong with the installation.

Have fun and you should also have success,

Paul Collins - virtual dance room