Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

Zoom Workplace for Frontline is a mobile-first solution tailored for industries like retail, healthcare, and manufacturing, where frontline workers need efficient on-shift communication and task management tools. Key features include auto-generated shift-based chat groups, real-time activity feeds, shift swapping, and task tracking—all accessible via the mobile app. The integration of AI Companion provides automated shift summaries and smart search capabilities, streamlining daily operations.

A standout feature is the push-to-talk (PTT) functionality, which enables instant voice communication at the press of a button. This feature, reminiscent of traditional walkie-talkies, allows employees to connect seamlessly without the need for additional hardware. It's especially beneficial in environments where quick, hands-free communication is essential.

For managing tasks and tracking progress, Zoom Workplace for Frontline offers robust tools. Another feature is the Activity Center which provides a centralized location to view and manage tasks, ensuring that frontline workers can stay organized and focused on their responsibilities.

Additionally, another feature called scheduling tracking fields for shift management which supports shift swapping, allowing employees to request and manage shift changes directly from their mobile devices. This feature enhances flexibility and ensures adequate staffing levels.

These innovations reflect Zoom's commitment to providing versatile solutions that cater to both frontline workers and knowledge-based teams, aiming to improve connectivity, efficiency, and overall workplace productivity.

Related Articles:

Zoom Communications Launches Zoom Workplace for Frontline to Enhance Mobile Connectivity and Efficiency for Frontline Workers

Zoom Workplace for Frontline now available to improve on-shift communications and work management for frontline workers

👋 Welcome to the Customer Success Forum on the Zoom Community! 🚀

We are thrilled to extend a warm welcome to each and every one of you to the Customer Success Forum! This is a space where we come together to foster a vibrant community, share ideas & events, collaborate, and empower each other to achieve remarkable success with Zoom's platform.

For those who are new to the community or simply want a refresher, allow us to introduce ourselves. We are the Customer Success Team at Zoom, our mission is simple yet profound: to ensure that you get the most out of your Zoom experience. Whether you're a seasoned Zoom pro or just starting, our goal is to help you optimize your usage and fully leverage the platform's capabilities. We're here to answer your questions, provide guidance, and offer best practices so that you can unlock the full potential of Zoom for your specific needs.

Here, you'll find a diverse community of passionate individuals who are eager to collaborate, offer guidance, and connect with like-minded professionals. We encourage you to share your success stories, ask questions, and provide valuable feedback to help each other grow and thrive.

Zoom has always been about connecting people and fostering collaboration, and this forum embodies that spirit. By joining this dynamic community, you gain access to a wealth of knowledge and expertise. Here, you can learn from fellow Zoom users, share your own experiences, and take advantage of exclusive insights from our team.

To ensure a positive and productive experience for everyone, we kindly ask you to review and follow our community terms and guidelines. We believe in respectful communication, active participation, and nurturing a welcoming atmosphere where diversity is celebrated.

So, without further ado, let's embark on this exciting journey together! Jump into the discussion and let's forge meaningful connections as we continue to learn and excel within the Zoom platform. To get started we have two questions for you: 

1. Where are you located? 
2. What are you most interested in learning more about?

Thank you for being a part of this vibrant community! 🎉

Let's make every Customer Success story a remarkable one! 💪