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2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Teach employees how to use Zoom AI Companion with the AI Companion Onboarding Center

Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom. Artificial intelligence (AI) continues to change the way we work. Many tasks can be completed more quickly and efficient... Show more

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Visit the new resource hub where you can download and share ready-made assets to help your employees enable AI Companion in Zoom.

 

 

Artificial intelligence (AI) continues to change the way we work. Many tasks can be completed more quickly and efficiently than they were without the help of innovations like Zoom AI Companion. But even though tools may be available and ready for employees to use, that doesn’t mean everyone knows how to take advantage of them. 

We understand that change management can be challenging for employees, administrators, and everyone involved in implementing new AI tools. When should you use them? How can you teach employees how to use these new tools? What’s the best way to engage people and get them the information they need?

To help administrators and employees take advantage of Zoom AI Companion and start changing the way they work, we’ve created a new resource hub with downloadable, ready-to-share assets for every product that works with Zoom AI Companion.

 

All of the onboarding assets you need in one easy-to-find place

 

In the Zoom AI Companion Onboarding Center, you’ll have access to download guides, email templates, user guides, best practices, videos, surveys, and more. There are also admin-specific resources available like a deployment guide with tips including setting up test groups and how to control access for specific features.

 

Your company’s IT department will be able to access Zoom-created content that can:

 

  • Announce to employees that AIC features are available to them.
  • Show them how they can easily use them within their own Zoom accounts.
  • Offer use cases and best practices showing how AIC features can help people in their everyday work
  • Bring awareness of the new technology that is available to them.
  • Access to easily digestible training materials.

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You can download and share assets like this graphic, detailing use cases for AI Companion in Zoom Meetings. 

 

 

 

Increase employee adoption and engagement when you enable Zoom AI Companion

 

You’ll also have access to surveys and questionnaires that you can send through your own internal survey system to assess how employees feel about the technology your organization has committed to. Understand the employee sentiment so you can better understand what they need as they try out new features of familiar technologies.

 

We’ll continue to add more onboarding content to the AI Companion Onboarding Center to make sure you and your employees have the best experience with Zoom Workplace and Zoom AI Companion.

 

 

Get resources to help people use Zoom AI Companion.

 

 

***Original article posted in Zoom Blog


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Ready to Dive into Zoom's AI Companion? Here's Your Ultimate Starter Guide!

Hey everyone!  Are you ready to supercharge your productivity with the power of AI? Introducing the Zoom AI Assistant, your new digital sidekick for seamless meetings and smarter collaboration. Why You’ll Love It: Effortless Summaries: Get quick rec... Show more

Hey everyone! 🚀

 

Are you ready to supercharge your productivity with the power of AI? Introducing the Zoom AI Assistant, your new digital sidekick for seamless meetings and smarter collaboration.

Why You’ll Love It:

  • Effortless Summaries: Get quick recaps of meetings without lifting a finger.
  • Smart Scheduling: Say goodbye to calendar chaos with intelligent scheduling features.
  • Instant Insights: Access key points and action items instantly to keep projects on track.

How to Get Started:

  1. Explore the Features: Dive into the interface and discover all the ways AI can make your life easier.
  2. Personalize Your Experience: Customize settings to match your workflow and preferences.
  3. Stay Updated: Keep an eye on new features and updates to make the most of your AI Assistant.

Join the future of work today! For more details and step-by-step onboarding resources, check out Zoom AI Assistant Onboarding Resources.

 

Don’t miss out on this game-changing tool. Let’s make AI work for you!

 

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Is Zoom AI Companion Worth It? Let the Calculator Do the Talking

Zoom AI Companion promises to boost productivity and streamline meetings. But is it worth the investment? Zoom has made it easier than ever to find out with AI Companion ROI calculator. The calculator is a simple tool that asks you a few basic questi... Show more

Zoom AI Companion promises to boost productivity and streamline meetings. But is it worth the investment? Zoom has made it easier than ever to find out with AI Companion ROI calculator.

 

The calculator is a simple tool that asks you a few basic questions about your organization:

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Based on your answers, the calculator provides an estimate of how much time and money your organization could save by using Zoom AI Companion.

 

Why use the calculator?

  • Quantify Savings: Seeing potential cost savings in black and white can be persuasive when making a business case for new tools.
  • Understand Impact: The calculator gives you a clearer picture of how AI Companion can affect your team's productivity.
  • Inform Decision Making: Armed with data, you can make a more informed decision about whether to adopt the tool.

 

Give it a try! It's a quick and easy way to see if Zoom AI Companion is a good fit for your organization. 

 


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Interpretación en Reuniones y Webinarios de Zoom: reuniones más accesibles al alcance de todos

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes s... Show more

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes se pueden conectar a su aire.


Para aprender más sobre Interpretación, echémosle un vistazo al siguiente video:

 

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Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!


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The ultimate guide to getting started with contact center AI: Five steps to greatness

Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’... Show more

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Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center?

 

Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center.

 

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The impact of contact center AI

 

The customer service industry is experiencing a revolution when it comes to AI. We know the dream is a world where your contact center runs smoother, your agents are happier, and your customers are more satisfied. That’s where the magic of AI comes in. AI is transforming contact centers by making them more efficient and helping agents provide the top-notch service customers expectResearch shows that contact center AI is becoming a crucial part of digital strategies for many companies. These businesses stand to see impressive boosts in revenue and customer satisfaction as a result. 

 

Finding the right balance between AI and the human touch is delicate and complex. It’s not about replacing human interaction; it’s about enhancing it and making every customer feel special. Take the time to find the right balance, and you’ll reap the benefits in the months and years to come.

 

Finally, a practical guide to contact center AI

 

In your role as a CX leader, we understand that the mere mention of AI can spark a sense of panic driven by the added pressure from leadership to get on board fast. But don’t worry—we’re here to help!

 

Our guide breaks down all the benefits of contact center AI and gives you practical steps to build an AI-powered contact center that enhances the human touch your customers love. 

Key takeaways include:

  • Real talk about AI challenges: We break down the common hurdles and show you how to conquer them.
  • The all-in-one business benefit: Discover how taking a unified approach to AI can bolster your entire organization and your contact center.
  • Five simple steps to success: Get actionable tips to launch your contact center AI strategy and prepare for the future.

     

    What are the five steps to contact center AI greatness?

    Here’s a sneak peek of the five steps you can take today to get on the path to contact center AI success:  

    1. Create a vision
    2. Take a customer-led approach
    3. Empower your agents and supervisors
    4. Evaluate and course-correct
    5. Partner with the right experts

       

      Ready to implement these steps and get started on your contact center AI journey? Dive into our guide Getting started with contact center AI to learn how.

       

      Excited to learn more? Discover the full potential of contact center AI and how Zoom Contact Center can help you lead the charge in customer experience innovation. 

       

      Reach out to us today; we're here to help you every step of the way!

       

       

       

      ***Original article posted in our Zoom Blog.

 

 


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New to the Zoom Community! Seeking Tips and Collaboration

Hello Zoom Community,I'm excited to join this community of Zoom users and enthusiasts. As a newcomer, I'm eager to explore the discussions surrounding Zoom's video conferencing platform and learn from the experiences shared here.I'm particularly inte... Show more

Hello Zoom Community,

I'm excited to join this community of Zoom users and enthusiasts. As a newcomer, I'm eager to explore the discussions surrounding Zoom's video conferencing platform and learn from the experiences shared here.

I'm particularly interested in understanding how to make the most out of Zoom's features for remote work, virtual meetings, and online collaboration. Whether it's tips for hosting engaging meetings, troubleshooting technical issues, or integrating Zoom with other tools, I'm keen to gather insights from fellow Zoom users.


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Zoom auto deleted from my computer twice

Is the second or third time, zoom disappears from my computer and I have to reinstall it. May anybody tell me if this is ok?And although I am a paid client, it does not recognize me when I install again the desk applicationAnd there is no one to cont... Show more

Is the second or third time, zoom disappears from my computer and I have to reinstall it. May anybody tell me if this is ok?

And  although I am a paid client, it does not recognize me when I install again the desk application

And there is no one to contact to.... and eith the new design I've lost the board where I had my different pre set meetings....

I used to love zoom... but now wondering.... @xx


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Zoom Trial features

Hi 
I wanted to ask if zoom will ever include sso features in their trials. 
Thanks

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Unlocking the Power of Zoom AI Companion: Your Comprehensive Onboarding Guide

Artificial Intelligence, or AI, has been taking the world by storm, and Zoom is not being left out. The Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboratio... Show more

Artificial Intelligence, or AI, has been taking the world by storm, and Zoom is not being left out. The Zoom AI Companion is an AI assistant that works across the Zoom platform, facilitating higher individual productivity and better team collaboration. But are you able to keep up with all the updates and new features that Zoom AI Companion offers? If you are ready to fully engage with this feature, we provide you with easy-to-find assets to help you and your employees or users get excited about and start using AI Companion features. This includes a collection of user guides, templates, best practices, demo videos, and more to help inform employees and users about the available AI Companion features and how everyone can enable them.

Introducing our Zoom AI Companion Onboarding Center!

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In the Zoom AI Companion Onboarding Center, you’ll find Digital Posters and User Guides to promote the AI Companion features for all our products. Additionally, you’ll find Email Templates to help you inform your employees or users and encourage the use of the AI Companion features in your organization. These templates include links to the different assets available to get them started! The templates can all be customized to better fit your organization, so feel free to put your own spin on them.

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And how about hearing out your employees’ or users’ thoughts on these AI Companion features? The Zoom AI Companion Onboarding Center also has a Survey Template that you can utilize. You’ll find sample questions to help you engage and measure their sentiments while you implement the AI Companion features.

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What are you waiting for? Explore the Zoom AI Companion Onboarding Center and take advantage of these valuable resources!


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Have You Noticed Zoom's Enhanced UI and Toolbar?

We're constantly striving to improve our user experience, and a recent client meeting provided a valuable opportunity. When sharing my screen with the sales team, they noticed a difference in our toolbars. This led to a great discussion about persona... Show more

We're constantly striving to improve our user experience, and a recent client meeting provided a valuable opportunity. When sharing my screen with the sales team, they noticed a difference in our toolbars. This led to a great discussion about personalization. I was excited to demonstrate the several new features we've added to create a more customized meeting experience for everyone.

 

 

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Enhanced Visibility & Personalized Workflow:

  • Goodbye, Hunting for Icons: We've made the icons easier to see at a glance, streamlining your navigation.
  • Tailored to You: Now you can customize the toolbar layout! Drag and drop frequently used icons (like share or reactions) to a location that suits your workflow best.

 Default Tool Placements:

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 Sample Personalized Tool Placements:

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Make the toolbar work for you by arranging the tools the way you like! Choose the option that best suits the overall tone of your communication.


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