Customer Success Forum
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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Simulive for Zoom Events

In the past few months, I've been encountering a lot of customers having the same use case when it comes to their company all hands and new hire trainings. They would usually run the same programs having the same speakers and talk about the same topi...

lancetlc by Attendee | Zoom Employee
  • 1345 Views
  • 4 replies
  • 3 likes

Changing Video Settings -- Help!

I have viewed instructions and videos for changing video settings. They all refer to a little green Video icon under Settings. However, under my Settings, I have nothing of the kind. Nothing that refers to Video Settings and no little green camera ic...

Upcoming Webinar: Zoom AI Companion 10/26

We have a very exciting webinar coming up on October 26 at 8 a.m. PST to dive into Zoom AI Companion! Join us to learn about: Agenda: Challenges of Modern Work Impact of Generative AI Zoom’s AI Strategy and Principles Zoom AI Companion Overview Indus...

EmersonS by Participant | Zoom Employee
  • 629 Views
  • 1 replies
  • 3 likes

Zoom Revenue Accelerator from a Different Lens

You must have heard about Zoom Revenue Accelerator as one of Zoom’s top add-ons that uses machine-learning algorithms to transform customer interactions into valuable insights for identifying opportunities, assessing risks, and ultimately enabling an...

Dee_S by Attendee | Zoom Employee
  • 834 Views
  • 1 replies
  • 5 likes

Designing a Healthcare Workflow

Hello I'm designing a workflow for a health clinic. If a call is started and a patient goes to a waiting room at the start, can they be put BACK into the waiting room after a doctor speaks with them? Can a host leave a call with someone in the waitin...

capatt by Listener
  • 800 Views
  • 1 replies
  • 0 likes

What's New at Zoom | September 2023 Recap

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. In September, we primarily focused on Zoom's new AI features and the release of...

allieblum by Attendee | Zoom Employee
  • 1481 Views
  • 3 replies
  • 5 likes