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2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

New report uncovers what bad collaboration can cost your organization — and how you can help fix it

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here's what we found out. Have you ever had trouble finding time on colleagu... Show more

Zoom and Morning Consult surveyed nearly 8,000 leaders and employees from 16 countries to learn how people prefer to work together and what gets in the way of collaboration. Here's what we found out.

 

 

Have you ever had trouble finding time on colleagues’ schedules to connect? Or experienced a misunderstanding in communication between teammates? Turns out you may have been a victim of bad collaboration. It’s more common than you might think — and the time spent resolving issues related to inefficient collaboration can quickly add up.

 

Our Global Collaboration in the Workplace report, based on a survey conducted by Morning Consult of nearly 8,000 leaders and employees from 16 different countries, uncovers:

  • How people prefer to work together
  • Common collaboration challenges 
  • The projected costs of fixing bad collaboration 

 

All told, we learned that the time spent resolving issues related to inefficient collaboration can cost organizations an estimated $16,491 a year per manager in wasted time, or up to $874,000 annually for an enterprise of 1,000*.

 

Check out a summary of our findings below, and read the full report for an in-depth look at global collaboration — as well as takeaways you can apply within your own organization.

 

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Leaders struggle with collaboration more than their employees

 

Leaders were more likely to spend a significant amount of time collaborating with colleagues, especially in meetings and email. Fully remote leaders reported the highest numbers here: more than half of this group spends three or more hours a day on email (56%) and virtual meetings (52%). 

 

Leaders also spend more time than employees resolving the following common issues related to bad collaboration and take more time to refocus between tasks. All this adds up and can end up costing organizations in the long run. 

 

 Zz0yZGRjMTYxYTc0NjAxMWVmYTU1NjM2YTdhM2JkNzEyMA==.jpeg

 

Most people prefer instant messaging/chat — but preferences differ by generation

 

How do you like to collaborate at work? Leaders and employees agreed that instant messaging/chat was their preferred method of collaboration. 

 

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Too many apps = more challenges

 

IT leaders are constantly bombarded with sales pitches and employee requests for new apps and tools. Individually, each one promises to solve a problem, but the report shows that too many apps were actually associated with greater collaboration challenges. Those who reported using more than 10 apps for work were more likely to struggle with issues like misunderstandings in communicationlack of engagement from colleagues, and lack of alignment than those who reported using fewer than five apps. 

 

Zz0yZGRmMWE1NDc0NjAxMWVmYjQzNzdhYTRiYzA4YTUzNA==.jpeg 

 

Want more insights? Read the report

 

Access the full Global Collaboration in the Workplace report for a data-driven look at the biggest collaboration challenges facing your teams today and how AI affects productivity. You’ll also gain exclusive insights into how you can help them work better together.  

 

 

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Zoom Workplace not recognising internet connection

Hi. I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on ... Show more

Hi.

 

I've just been 'upgraded' to Zoom Workplaces. When I try a log in I get "You are unable to connect to Zoom. Please check your connection and try again" My wired connection is just fine. Running MacOS Samona 14.5 on a MacBook Pro. Doesn't work on iPad but does on iPhone.

 

I've tried all the uninstall, clear cache, reinstall etc etc and nothing works. I'm assuming it's a security issue but can't work it out. Appreciate any solution ideas.


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track sources problem

I have a Zoom Workplace Pro account and I am trying to track sources of registration for an upcoming zoom call.  I followed all the directions of the zoom bot thingy and even ChatGPT and nothing seems to be working.  Please help!

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"How effective and efficient are you at scheduling your appointments?"

Introducing Zoom Scheduler. Zoom Scheduler is a powerful scheduling tool designed to streamline appointment and meeting management. It integrates with popular calendars, supports various event types (one-on-one, group, round-robin), and automates wor... Show more

Introducing Zoom Scheduler. 

 

Zoom Scheduler is a powerful scheduling tool designed to streamline appointment and meeting management. It integrates with popular calendars, supports various event types (one-on-one, group, round-robin), and automates workflows like reminders and follow-ups. Customizable notifications, detailed analytics, and branding options enhance the user experience. For teams, it offers advanced features like booking on behalf of others, managing permissions, and SAML Single Sign-On (SSO) for security. Zoom Scheduler is cost-effective, time-saving, and helps improve both individual and team scheduling efficiency.

 

Zoom Scheduler offers many similar features to other scheduling tools like Calendly, but at a lower starting price. It’s ideal for users already within the Zoom ecosystem, offering seamless integration with Zoom meetings and calendar tools.

 

Here's a comparison between Zoom Scheduler and Calendly.

 

Zoom Scheduler starts at a lower price point of $4.99 per month per seat, or is included with Zoom’s Business and Enterprise plans, while Calendly’s Standard plan begins at $10 per month per seat, and its Teams plan costs $16 per month per seat. Both platforms offer unlimited event types, such as one-on-one or group meetings, though Calendly’s free tier limits users to a single event type.

 

Zoom Scheduler and Calendly both allow up to six calendar connections per person and provide the ability to book meetings on behalf of others, as well as create automated workflows like reminders and follow-up messages.

 

Customization features such as notifications, reminders, and the ability to update cancellation policies or add links to confirmation pages are available on both platforms at their paid tiers. Zoom Scheduler and Calendly also support collective events and offer analytics and insights into scheduled meetings.

 

Branding and live chat support are included with paid plans as well. For team functionality, both platforms allow the creation of round-robin events, the use of routing forms, and the ability to lock and sync managed events across teams. Zoom Scheduler includes SAML single sign-on (SSO) in its business plans, while Calendly charges an additional $3 per user per month for the Teams plan but includes it with its Enterprise plan.

 

Overall, Zoom Scheduler offers similar features to Calendly at a lower base price, making it an appealing option for users already in Zoom’s ecosystem. 

 

Let's get started with Zoom Scheduler!

 

Cheers!


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ZOOM was at Burning Man in 2023!

Hey Camp Envy! Today was magic! I finally got to thank Matthew F. Reyes aka MotorbikeMatt for everything in person via the interweb! I've been Camp Envy since 2013 and my gift has been grabbing screen shots of the webcast, and reposting them (sometim... Show more
Hey Camp Envy! Today was magic! I finally got to thank Matthew F. Reyes aka MotorbikeMatt for everything in person via the interweb! I've been Camp Envy since 2013 and my gift has been grabbing screen shots of the webcast, and reposting them (sometimes with meme qualities) to share with Camp Envy because they missed it. Like the pic here from 2022. Also people on The Playa don't have our perspective of "master shot from far away" and these pic are incredible, immediate and history! This year I was enthralled in TheWindow project: a zoom window in the Artery on the Esplanade during the event, so I wasn't here at all. Watching bikes ride by, mutant vehicles parked outside, hearing the OOOONTZ OOONTZ OOONTZ of music, and having a community of Burners talking to Burners on The Playa was so much more interactive than watching the static shot and typing at the chat. I have been sharing pics from the Burn and from the people we met this week. Pictures that haven't been seen. History that hasn't been told. So, if you are interested, we have evolved TheWindow project into Camp FOMO. We also have a discord and I am sharing pics, vids, and stories both places with Camp Envy members who want to see and hear and participate. So, not everyone knows that Matt almost died in a motel room in Empire last year making the BMWebcast happen for all of us, and then ended up in the hospital. F*CK YEAH THAT HAPPENED! So my post last night was a digital Thank you for this year and the years before. Thank you all for making that happen. You reactions and comments were beautiful! And I didn't tag Matt until there was a trail of hearts coming off of it. Then I sent him a message "For all you do, Thanking you!"
I've been trying to get him in the Zoom chat since Tuesday of the Burn, and he was sending story pics back on fb from restaurants and other not Burning Man locations all week. So today I was alone chatting with my Second Life avatar friend from the United Kingdom, waiting for the next digital adventurer to click the link that I was posting all week and stumble into our little Black Rock City, BRCVR and Camp Envy adjacent space... when Matt finally opened a window and appeared from his office space! MIND BLOWN! TOTAL FANBOY! OMG! So that happened. You should have been there. So, even more Playa Magic through this project. Come and hear stories, tell stories, see pic and vids that haven't been seen in twenty years, engage in human interaction through this f*cking piece of electronic isolation! We BURNED on THE PLAYA with the differently abled, medically challenged, financially unable, Burners from other countries, and others who can never be at Burning Man. But they could because of TheWindow. And I got to Thank Matt in person at last! Thanks for reading all the way through. I hope you will be there with me for the next magic moment. We are keeping the Camp FOMO window open for as long as there is interest and participation. We are also thinking of having our own camp and digital connection next Burn, and as long as we have consent and co-operation from the BMorg, we can make it happen next year too. The BMWebcast is an integral part of the experience and THANKS EVERYONE AGAIN in case you missed my messages! We formed a community and Burned together and with people on The Playa. When they had to shut the Zoom window in the Artery down on Friday when the storm hit, we zoomed with people in the mud and stuck in camp. We knew the news before BMIR including the truth about the unfortunate death on Friday. And we were laughing at the media reports coming in, the Dip-sh+t coverage, etc. because we were in contact with our friends and family out there and were sharing those reports with the group. Thanks to a Ranger at Greeters' Camp, and friends in different camps we had a unique perspective on the media created "disaster". We had amazing Burners drop in and tell stories. We got Danger Ranger telling the origin story from Black Beach to Black Rock City! IT WAS AWESOME! And Saturday night we burned The Man in Ross' and my backyard together, then watched the real Man Burn together. FOMO, JOMO, and FOMO again. And then we all cried together in our zoom chat while muted in silence during the Temple burn. We watched the Exodus and teardown via news and interweb vids as the first escapees from the mud came and told us what happened. Camp FOMO is radically inclusive and we are still open.
THANK YOU IF YOU READ MY LONG WNDED TALE! I would love to share my story of riding a dragon across The Playa at night with swing music playing and then having the neck break and almost getting blown up at Burning Man.... IT WAS AWESOME!
And now it has a new ending and video and audio attachments!
THANK YOU MATT! THANK YOU Professr Pickle! (Pickle was just here too, and we had the best time tonight) THANK YOU EVERYONE INVOVED IN THE BM WEBCAST AND THEWINDOW PROJECT! THANK YOU CAMP ENVY!
Peace and Love, JoshWillTravel

The Temple of The Heart burns! (as seen from Camp FOMO) Thank you Rand and Temple Crew! We talked to the guy who did all the solar and also keeps the art lit in Deep Playa at night during the Burn. He came to the window and told us they ran out of night as they were lighting the Temple. BRAVO! Best Temple ever!
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p.s. sorry for the typos, it's late and it came out naturally...
I'll go back and fix them in the morning.

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Las herramientas de Zoom. Recopilación Temporada 2

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y com... Show more

A lo largo de 2024 hemos ido aclarando más herramientas que Zoom ofrece para sus Reuniones y Webinarios. Con el espíritu de hacer el contenido más accesible, hemos creado está entrada en la Comunidad recopilando todo lo comentado hasta la fecha y combinando todos los videos instructivos en un solo lugar. Si se han perdido la primera temporada, aquí pueden repasarla.

 

A continuación encontrarán todas las entradas de la segunda temporada de “Las herramientas de Zoom”. Muchas gracias a todos los que han participado, aportado ideas y compartido opiniones.

 

 

 

Episodio 1: Subtítulos y Subtítulos Traducidos, haciendo tus reuniones más comprensibles

 

¡Estamos de vuelta con nuestra serie acerca de las herramientas de Zoom! Los subtítulos son una función disponible en las Reuniones de Zoom que nos permiten ver una transcripción de la conversación, dándonos la opción de seguir la reunión con más facilidad. Además, con el paquete de subtítulos traducidos podemos traducir la conversación que estamos presenciando a un idioma que nos sea más fácil entender.


Para aprender más sobre Subtítulos y Subtítulos Traducidos, echémosle un vistazo al siguiente video:

 

 

T2E1.png

 

 

 

 

Episodio 2: Notas de Zoom, toma apuntes durante tus reuniones 

 

Con la función de Notas puedes tomar apuntes dentro y fuera de las reuniones y compartirlas con quien quieras. La posibilidad de tener la herramienta incrustada en la pantalla de la reunión o en una ventana separada te da una mayor flexibilidad. Además nos ayuda a mantener todos nuestros apuntes en la misma aplicación que nuestras reuniones.

 

Para aprender más sobre Notas, echémosle un vistazo al siguiente video creado con Zoom Clips:

 

 

T2E2.png

 

 

 

Episodio 3: Pizarras de Zoom, colabora y da rienda suelta a tu imaginación

 

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas.

 

Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video creado con Zoom Clips:

 

 

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Episodio 4: Interpretación en Reuniones y Webinarios de Zoom, reuniones más accesibles al alcance de todos

 

La herramienta de interpretación de Zoom es muy sencilla de programar y utilizar. Con la interpretación podemos crear canales de audio los cuales podemos asignar a los intérpretes con los que trabajamos habitualmente y a los que nuestros asistentes se pueden conectar a su aire.

 

Para aprender más sobre Interpretación, echémosle un vistazo al siguiente video:

 

 

T2E4.png

 

 

 

Si quieren saber más sobre la Sala de Espera, Preguntas y Respuestas, Votaciones y Cuestionarios o el Control Compartido de las Diapositivas, pueden visitar el post de la primera temporada.

 

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Si tienen temas que quisieran ver abordados de esta manera, déjenos sus ideas en los comentarios!

¡Hasta la próxima!

 


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zoom Website

Nothing happens when I choose "Cookie Preferences" at the bottom of the Zoom website

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ZOOM UPDATES

I was scheduling a meeting and was told "I needed to update ZOOM."

 

But, it did not give me a link.  

 

The Virtual helper was of no use finding it.

 

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Can't add Video to Zoom background (old computer)

I can add image backgrounds to my Zoom meetings (have green paper on my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting). All others seem to be able to do this. I can share screen but not change my ... Show more

I can add image backgrounds to my Zoom meetings (have green paper on  my back wall & stand) but no option to add a video for my b/g (timer video during Toastmasters meeting).    All others seem to be able to do this.   I can share screen but not change my b/g while on the Zoom meeting.  Thank you.


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Level Up Your Teamwork with Zoom Docs! 🚀

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs✨ So, What’s the Hype About?... Show more

Already vibing with Zoom for your virtual hangouts and meetings? Then you’re in for a treat! Zoom just dropped a new feature that’s about to make your group projects, study sessions, and team collabs way easier: Zoom Docs📄

 

So, What’s the Hype About?

Zoom Docs is your new go-to tool for real-time document magic. Whether you’re plotting your next big idea, jotting down notes, or just want a single spot for everyone to contribute, this feature lets you do it all directly inside Zoom. Say goodbye to app-switching headaches and hello to smooth, seamless collabs. 🙌

 

Screenshot 2024-09-11 at 3.34.55 PM.png

 

Why You’ll Love It:

  1. Live Edits, No Stress: Forget the back-and-forth of emailing docs or switching between apps. With Zoom Docs, you and your squad can work together in real time without ever leaving your Zoom call. Instant edits, live comments, zero hassle.
  2. One App to Rule Them All: If you’re already using Zoom, Docs slides right into your setup. No extra installs, no juggling multiple platforms—just open a doc and get to work. It’s all-in-one, just like it should be.
  3. More Chill, More Productive: Less time app-hopping means more time getting stuff done. Zoom Docs helps you focus, streamline, and crush your goals together, faster.
  4. Security On Lock: It’s Zoom, so you know your stuff is safe. Docs comes with all the same top-notch security you’ve come to expect from Zoom, so your documents are as protected as your meetings.

Screenshot 2024-09-11 at 3.38.00 PM.png

 

Get Started in 3...2...1!

Ready to try it out? Here’s how you jump in:

  1. Open Zoom and hit up the ‘Docs’ tab.
  2. Start a new doc or dive into an existing one.
  3. Share with your crew and start collabing like a pro!

Screenshot 2024-09-11 at 3.42.04 PM.png

 

If you’re already on Zoom, Docs is live and waiting for you. If you’re new to Zoom, now’s the time to hop on board and see what you’ve been missing!

 

When to Use It:

  • Group Projects: Co-create, edit, and finalize docs with your group in real time—no need to wait for “updated versions.”
  • Brainstorming Sessions: Jot down all your wild ideas on the spot and keep the creativity flowing.
  • Study Sessions: Keep everyone on the same page with shared notes and docs that you can all edit together.

 

What’s Next?

Zoom is all about keeping you connected, and Docs is another step in making sure you’re working smarter, not harder. Whether you’re a Zoom veteran or just diving in, try out Zoom Docs today and see how it takes your teamwork to the next level.

Screenshot 2024-09-11 at 3.45.48 PM.png

 

Ready to Collab? Jump into Zoom Docs Now!
Make teamwork fun, easy, and efficient with Zoom’s latest feature. Give it a try and let the collab vibes flow! 🌊


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