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2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Compartilhamento tela cheia

Quando estou apresentando slides no modo apresentação, não aparece para os participantes a mudança de slides. 

Eles só conseguem visualizar o primeiro slide, enquanto para mim está passando normal.

Alguém sabe como resolver isso?

Grata

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Please Provide Me With A Zoom Stream Key And URL

Please Provide Me With A Zoom Stream Key And URL.

Getting the webinar schedule Zoom email

I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.It showed at the bottom as in to cancel if wish to so I cancelled it but then ... Show more

I got an email on my email id which was not registered in zoom, the email read as "Registration in some webinar is complete" and there were details like topic and time etc.

It showed at the bottom as in to cancel if wish to so I cancelled it but then I realized I should have kept the email under spam. I really want to understand if it could be some scam.


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Resolved! Vulnerability considerations

Hello I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed in order to meet with external vendors. Users do not log ... Show more

Hello

       I have been trying to find information regarding zoom updates, and how they are implemented. The company I work for is not a "Zoom Shop", but multiple users have zoom workplace installed  in order to meet with external vendors. Users do not log into workplace but utilize the "Join Now" feature.  Trying to decide if this launcher can be exploited if no one logs in, or if we should just aim to use meeting functionality in a web browser.

 

Any insight would be appreciated.


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Fraudulent email?

Hello, I received an email from zoom-resync-donotreply@sender. (my website name).com and the message was: Dear (my name),The Zoom integration for (my email) (Location: MyName) has expired, leading to disconnection. As a result, video conferencing lin... Show more

Hello,

 

I received an email from zoom-resync-donotreply@sender. (my  website name).com and the message was:

 

Dear (my name),

The Zoom integration for (my email) (Location: MyName) has expired, leading to disconnection. As a result, video conferencing links won't be generated and synced in the application, potentially causing issues with appointments.

Please click here to login and follow these steps to resync your Zoom account:

  1. Click on the Settings button in the left navigation panel.
  2. Select My Profile and go to Integrations.
  3. Locate the Zoom option and click on the delete icon.
  4. Confirm deletion by clicking “Confirm” in the popup.
  5. Your account has been deleted.
  6. Now, click on Connect.
  7. Enter the required details and sign in to your Zoom account.


Your Zoom account is successfully resynced. "

 

I am confused because my zoom meetings have been working fine today, but mainly the email sender looks maybe fake? Can anyone clarify whether this is a legit message? Is is what they are saying to do a real thing? Thank you

 


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Accidentally Clicked Educator Account

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom acc... Show more

Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

I saw another post about this in January, and they had a number set up for support to contact them.

 

Thank you!


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Empowering Educators and Students with Zoom’s AI Companion 2.0

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabili... Show more

Zoom AI Companion 2.0 represents the latest evolution of Zoom’s AI assistant, designed to surface key information, prioritize tasks, and seamlessly transform user interactions across the Zoom ecosystem into actionable insights. With enhanced capabilities, AI Companion 2.0 not only expands context and synthesizes information but also helps users streamline their workflows, giving them more time to focus on impactful work and foster meaningful connections with team members.

One standout feature within Zoom Meetings is Ask AI Companion Questions. This tool enables users to access a convenient side panel during a Zoom meeting, providing real-time support and context-specific assistance. Here are just a few of the many valuable applications this feature offers to the education sector:

For Educators:
1. Use the Zoom AI Companion to stay updated on ongoing discussions.
2. Instantly create study guides highlighting key topics directly from meeting transcripts.
3. Generate quizzes with answer keys based on lecture content to reinforce learning.
4. Plan for upcoming lectures by gathering relevant information and insights.
5. Develop a list of engaging questions, interactive games, or storytelling prompts to enhance student participation.

For Students:
1. Catch up on or summarize the lecture at any point to stay engaged.
2. Extract anecdotes shared during the discussion to deepen understanding.
3. Get quick definitions for acronyms or jargon used throughout the lecture.

With AI Companion 2.0, users have access to a versatile personal assistant, making it easier to navigate both work and study environments effectively. By automating tasks and offering tailored support, AI Companion empowers users to maximize their productivity and focus on what matters most.


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Zoom Contact Center Webinar Series

Join us for an insightful dedicated webinar series aimed at enhancing your Zoom Contact Center experience! In these sessions, we will review our latest quarter releases, showcasing innovative features designed to streamline processes and improve your... Show more

Screenshot 2024-10-31 at 14.57.32.png

 

 

Join us for an insightful dedicated webinar series aimed at enhancing your Zoom Contact Center experience! In these sessions, we will review our latest quarter releases, showcasing innovative features designed to streamline processes and improve your customer interactions.

 

Our expert team will provide a live demo, guiding you through the setup of these new tools and demonstrating how they can be seamlessly integrated into your existing systems. You'll learn best practices for maximizing their potential, empowering your agents, and elevating the overall customer experience.

 

Whether you're looking to boost efficiency, improve customer satisfaction, or simply stay ahead of the curve, this webinar is essential. Don't miss this opportunity to transform your contact center with the latest advancements in technology!

 

Key Takeaways:

  • Overview of new features and enhancements from the latest quarter
  • Step-by-step demo on setting up and utilizing new tools
  • Tips for optimizing your contact center operations
  • Q&A session to address your specific needs and inquiries

 

Reserve your spot today and take the first step towards revolutionizing your contact center experience!


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Zoom: Customizing Line Keys and Position Settings

At Zoom, we offer the capability to customize your line keys and position settings with ease. If you possess a desk phone that supports multiple lines, you can personalize the line keys displayed on the device, which is particularly beneficial if you... Show more

At Zoom, we offer the capability to customize your line keys and position settings with ease. 

 

If you possess a desk phone that supports multiple lines, you can personalize the line keys displayed on the device, which is particularly beneficial if you manage multiple or shared lines. For line keys linked to your direct numbers, you have the option to modify the order, outbound caller ID, and alias. For line keys associated with shared lines, you can adjust the order or alias.

 

Once you have completed customizing your line keys in the Zoom web portal, your desk phone will automatically reboot to implement the changes, provided it supports multiple line keys. Additionally, you can customize your line keys and positions by importing a CSV file.

 

Below, I have outlined the steps for accessing the line key settings both as an Admin and as a User.

 

If you are a Zoom Phone admin, you can access line key settings for phone users' desk phones or common area phones.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the Users or Common Area Phones tab.
  4. Click the name of the phone user or common area phone.
  5. Click the User Settings or Settings tab.
  6. In the Keys & Positions section, click View or Edit.
  7. Click Manage Keys.

As a phone user, you can access line key settings for your own desk phones.

  1. Sign in to the Zoom web portal.
  2. Click Phone.
  3. Click the Settings tab.
  4. In the Keys & Positions section, click View or Edit.
  5. Click Manage Keys.

 

You may be curious about the prerequisites for utilizing Zoom Phone Certified Hardware, check the below list for additional information.

  • Desk phones must support TLSv1.2 to work with Zoom Phone.
  • You must have the latest firmware version listed below for your device to work properly. Click the firmware version in the tables below to download it. Starting October 2021, the Firmware supported column states the release date of the firmware.
  • To see firewall rules for zero-touch provisioning, refer to the firewall rules for Zoom Phone.

At Zoom, we provide a versatile platform that enables seamless integration with your existing physical phone systems.

 


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