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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Teams vs. Zoom: Best Workplace Platform for Your Business

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cuttin... Show more

Organizations demand a unified collaboration hub that empowers both employees and IT, driving engagement, productivity, and connection. Discover how our AI-powered platform outshines Microsoft Teams and Zoom Workplace by transforming teamwork, cutting costs, and elevating employee and customer experiences.

 

Why Choose Zoom Workplace?

Simplify your work, elevate your team. Zoom Workplace offers an all-in-one solution that combines exceptional quality with unmatched affordability.

  • AI-Powered Innovation: Our built-in AI Companion supercharges productivity at no extra cost.
  • Open and Flexible: Seamlessly integrate with your favorite tools from a vast app marketplace.
  • Familiar and Reliable: Enjoy a trusted platform your team already loves, with minimal learning curve.
  • Cost-Effective: Reduce complexity and save money with a comprehensive, unified solution.
  • Future-Ready: Stay ahead of the curve with rapid innovation and adaptability.

 

Total Cost of Ownership (TCO): Microsoft Teams vs. Zoom Workplace

Don't be fooled by upfront costs. When evaluating collaboration platforms, the true measure of value lies in Total Cost of Ownership (TCO). TCO encompasses all expenses from purchase to maintenance.

Zoom Workplace is more than a platform; it's a cost-saving solution. Unlike Microsoft Teams, Zoom Workplace offers an all-in-one approach that eliminates the need for multiple tools and services. Let's break down how Zoom Workplace can significantly reduce your overall spending through lower one-time charges and reduced annual operating costs.

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How to Proctor Exams Online Using Zoom Meetings

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams. “All Screens M... Show more

Curious to know how institutions conduct their degree assessment exams and similar evaluations online? With Zoom’s “All Screens Mode” in meetings, this is possible! Zoom Meetings can be utilized effectively for proctoring online exams.

“All Screens Mode” allows the host to request that all participants share their screens, providing the host with a scrollable, side-by-side view of the participants and their shared desktops. This feature is specifically designed to offer a more streamlined and straightforward proctoring experience, enabling the host to monitor both participant videos and their desktop activities simultaneously. When activated during a meeting, the host can also choose to allow participants to view all shared desktops.

As participants begin sharing their screens, their videos and shared desktops will appear side-by-side, while non-sharing participants’ video tiles will be displayed at the top of the window. The layout ensures that hosts can keep track of multiple participants with ease.

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If the host opts not to allow participants to view shared screens, participants will only see video tiles in either gallery or speaker view. As more participants share their screens, additional pages will be created, enabling the host to navigate left and right to view all participants.

With this innovative feature, Zoom provides institutions with a robust solution for securely and efficiently conducting online exams, ensuring academic integrity and a seamless experience for all involved.

Linking here the knowledge-based article to learn more about All Screens Mode feature.

Want to learn more? Feel free to follow, share and join our Zoom Digital Customer Success Hub! Discover and access our upcoming and on-demand events designed to enhance your Zoom experience, including live trainings, what's new sessions, open office hours, customer discussions, and more!


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Elevate Your Holiday Cheer with Zoom Clips: Creative Greeting Ideas!

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Z... Show more

The holiday season is hereand it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways.

Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer.

Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun!

Ready to make your greetings memorable?

 

Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy, one Zoom Clip at a time! 🎁

 

Step 1. Go to your Settings and  Generate a creative Virtual Background using AI 

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Step 2. Go to your Zoom Clips and choose video only option to record.

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Once done, you may now download or share the video link to your love ones!

 

Cheers!

 

As we continue evolving how we deliver Customer Success at Scale, we're excited to introduce the Zoom Digital Customer Success Hub

This new initiative is designed to help drive product best practices and create new avenues for customers to engage with us, all with the goal of improving awareness, value, and adoption of our offerings.

This hub will be accessible to all Zoom customers and will feature all of our Scaled Digital Customer Success (CS) events in one place.

You can:

  • Register for live product training sessions
  • Attend 'What's New at Zoom' webinars
  • Participate in Open Office sessions
  • Explore our library of on-demand content

This hub aims to provide consistent, accessible support and keep customers up-to-date on Zoom’s latest innovations and best practices!

 

 

 

 

 

 

 

 


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Attendance Report Setting

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that? Show more

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?


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zoom needs a spam button

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who... Show more

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who added you to a meeting, because why would a legitimate host want to hide that info anyways.


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How Do I Turn On Meeting Registrations In My Pro Zoom Workspace Account?

Per the 11/15/2024 article: Scheduling and customizing a meeting with registration 

I have looked everywhere in the User, User > Groups, and the Account settings and can not find anything to let me turn the meeting registrations option on.

Plz Halp!

Where is the Recording & Transcript tab??

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't fi... Show more

I'm trying to record a 5-7 minute presentation for my final, and I can't seem to find a tab that allows me enable computer recording. The article I found says I need to go to Account Management and then "Account Settings" to enable it. But I can't find "Account Settings."

The only thing I see under Account Management is "Account Profile" and "Reports." No Account Settings. In "Account Profile" I only see my account type, my role, and my meeting capacity. "Reports" is also a dead-end.

I just want to record a 5-minute presentation on my computer. Please tell me if this is a bug or not and how to fix it. I can't use Clips because it only allows for 2-minute recordings. Please help!


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Problem with Virtual Background

my virtual backgrounds look correct in the virtual background grid, but when I select any of them, there is a red mark that looks like a brush mark on the images. How would that get there and how do I remove it?

Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform. As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your clou... Show more

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform.

 

 

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

 

With the flexibility to be hyper-responsive to headcount and office changes, cost-effective access to innovative new features, and the opportunity to outsource routine operational tasks, cloud communications gives your team the ability to focus on other strategic priorities to grow your business. 

 

Some cloud service providers may force you to go all-in with them on day one, which often means abruptly migrating away from your current carrier and on-premises PBX solution to the provider’s native PSTN VoIP service. But migrating to the cloud doesn’t have to be an all-or-nothing initiative. 

 

If you want to reap the benefits of cloud communications while moving at your own pace, here are a few options to consider.

 

 

3 types of cloud migration strategies

 

 

Hybrid cloud communications

 

With a hybrid cloud approach, you can maintain your existing on-premises PBX infrastructure while leveraging cloud-based AI for advanced collaboration features. This allows you to seamlessly integrate your on-premises call control with a cloud-based collaboration solution to provide a comprehensive and unified communication experience.

 

Zoom Workplace’s integration with Avaya Aura X  is one example of a hybrid cloud approach. Organizations using Avaya Aura versions 10 or later can bring best-in-class, AI-first collaboration to their teams with Zoom Workplace. This integration allows Avaya customers to leverage their existing telephony investments within the Zoom Workplace app, providing a softphone, video conferencing, chat, and other collaboration tools, with AI capabilities woven into an integrated, easy-to-use experience.  

 

Consider this approach if:

 

  • You’re looking to consolidate to a cloud-based unified communications platform for cost savings and a reduction in complexity 
  • You would like to maximize the value of your existing on-prem investments while transitioning to the cloud at your own pace
  • Your organization needs the resiliency and flexibility that come with cloud platforms to meet evolving business demands 

 

 

Selective workload migration

 

With the selective workload migration approach, you can use hybrid cloud infrastructure like Zoom Node  to facilitate a gradual transition. This method keeps your critical workloads on premises while moving non-critical ones to a cloud environment.  

 

Consider this approach if:

 

  • You’re an enterprise organization with unique security, bandwidth, or compliance needs that demand an on-premises solution combined with the flexibility of the cloud
  • You need a local survivability solution to maintain certain levels of telephony service or business continuity in the event of an outage   

 

 

Site-by-site cloud migration

The site-by-site cloud migration process allows certain sites to remain on premises while other sites adopt a cloud-first approach. This method minimizes disruption by identifying bugs or issues with deployment early on, making it a great choice for organizations with complex infrastructure needs.  

 

Consider this approach if:

 

  • Your organization has multiple locations and you want to phase your migration by location
  • You want to test and refine your cloud deployment strategy before rolling it out to all locations 

 

 

Take the next step

 

If you’re considering upgrading your communications infrastructure, download our free checklist  to see if a cloud migration might be right for you. You’ll learn about the potential benefits of cloud-based communications, like cost savings, increased reliability, and access to the latest innovative features.  

 

 

 

*Original article posted in Zoom Blog.


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NEU HIER: Einladungen kommen nicht an

Hallo zusammen, wer kann helfen, denn meine Einladungen kommen nicht an.