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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Contact Center Only Deployment & Licensing

hey folks i'm deploying a contact center only, no zoom phone. Couple questions: when doing a zoom phone deployment, we found we needed 1 zoom phone license per DID. We'll be porting a help desk number to Zoom for this contact center only deployment, ...

UCBuddy by • Listener | Zoom Partner
  • 418 Views
  • 1 replies
  • 0 likes

Zoom Contact Center Audio

GM - Does anyone have the list of audio ports that are necessary to have open on a corporate firewall? Our Zoom Contact Center team has no audio on calls that are arriving. However, Zoom phone seems to work fine.

btrain8 by • Listener
  • 567 Views
  • 1 replies
  • 0 likes

SMS Flow with CRM

Has anyone seen the ability from a CRM to trigger an SMS flow to trigger sending an SMS? Could this be done with a script?

UCGuruTCS by • Listener | Zoom Partner
  • 230 Views
  • 0 replies
  • 1 likes

ZCC Trainer Flow

Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

UCGuruTCS by • Listener | Zoom Partner
  • 591 Views
  • 0 replies
  • 0 likes

Delete user API

Hey I am using an API to delete users, when doing this form the GUI I have the option to delete the user without transfering data. What is the flag I need to set in the API so that I can also delete a user without transfering data. I tried doing this...

tontsb by • Listener
  • 943 Views
  • 1 replies
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