Zoom Community

connections

how do I unlink my zoom account from any old crms? I am trying to link a new agent crm but it says its already linked. I cannot remove it through the old crm either. TYIA

Resolved! ServiceNow Zoom Contact Center Integration

Our ServiceNow team has the Zoom Contact Center plugin installed and we have Zoom configured for ITSM (Integrations -> Channel Setup -> Voice Channel). Within the Zoom Contact Center module in ServiceNow, there is a 'Phone Logs' table they would like...

Pausing account

This question has been moved to the billing section since it is related to account billing activities.

Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

Does anyone know if there is a way to allow our agents to use the "saved reply" under the "agent assets" section for outbound SMS engagements? I am specifically referring to when an agent initiates the outbound SMS engagement. Currently, the only way...

How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. Howeve...

ZCC Can I share call recording with non-ZCC licensed user?

Hello. We have a ZCC for service calls and dispatch.Occasionally, the manager of a service tech would like to hear the recording of the ZCC call from the customer.I cannot find a way in the software to share or download a recoding from an event. I tr...

Contact Center Queues and Auto Ending Wrap Up Time for Agents

Hi, We are having an issue where contact center agents are not putting themselves back into the "Ready" state once their wrap up time is over. I see a setting in the queue:Wrap up Expiration - Auto-close engagements at the end of wrap-up duractionAdd...

Not-Ready Forced

We have noticed a few of our accounts, under the "Contact Center" have been showing up as "Not Ready Forced" for their status, but we have that setting turned off under preferences. Does anyone know why this would be happening?

Setting up a group or user with a number that multiple users can access.

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom. I'm struggling to figure out a solution. I can set up a new user but then that involves signing into the other account and that i...

Can't install Zoom on old 2011 iMac running Mountain Lion

This is an old machine, circa 2011, I believe, an A1311, 8EMC 2428, iMac 12,1 running Mountain Lion OS X 10.8I go to zoom.us/download, select Mac, and click on the "here" for Apple Silicon; When click there to download, I get a confirmation popup, co...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Introducing Zoom Workplace

Discover the latest innovations at Zoom!

What is Contact Center?

Recent Activity

connections

Resolved! ServiceNow Zoom Contact Center Integration

Pausing account

Ability to use a agent assist saved "reply" when an agent initiates outbound SMS in ZCC

How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

ZCC Can I share call recording with non-ZCC licensed user?

Contact Center Queues and Auto Ending Wrap Up Time for Agents

Not-Ready Forced

Setting up a group or user with a number that multiple users can access.

Can't install Zoom on old 2011 iMac running Mountain Lion

Community Champion Program

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion

Business Services

Introducing Zoom Workplace

Discover the latest innovations at Zoom!

What is Contact Center?

Resolved! ServiceNow Zoom Contact Center Integration

Community Champion Program