Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before. 

- Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)

I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem.

- My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly. 

My new laptop is a Lenovo if that makes any difference. 

Thank you in advance for any help!

I am unable to sign in to the zoom application on my iPad. I am getting the error "cannot connect. Please check your internet connection"

I have internet connection as i am able to browse.

I have also been able to sign in on zoom web from a web browser

Some of the troubleshooting i have done includes switching to my mobile internet from Wi-Fi and also updating the application to version ,nothing has worked so far.

Kindly assist

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue.

Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  

I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible.

Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some variety, and then I can get a count of flags created during a time period?

Also, in the Flow reporting/analytics, what does "Contained" mean?  I'm assuming my new branches are getting reported as such, but I do not know if there are other scenarios that result in a "Contained" flow result.  Is there a way for me to see a report of how many flows ended in "Contained" in January and compare that to February?

Thoughts?  Thank you!

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Hi Zoom Community,

Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.

Details of the issue:

Payment was made on 04/03
Payment method: [credit/debit card, PayPal, etc.].
The charge has already been processed by my bank, but Zoom still lists it as pending.
I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?

Any help would be greatly appreciated.

Thanks in advance!

After an email engagement comes into the ZCC and assigned to an agent, is there a way for the agent to transfer the engagement to another agent that is currently in a not ready status i.e. on a call, in a zoom meeting, offline, etc

Can transfer if the agent is in a ready state, but if the agent is in the not ready they are greyed out and can't be selected. the policy on the queue is set to transfer to all agents and queues 

Hi,

We have 3-question PCS across the CC Queues, after every question ZCC verifies the with the caller "you have pressed Blah,.....". I am wondering if there is a setting to remove this validation after every question as its very very annoying. and the Customers have asked for it to be removed. Questions should be fired one after another (or just a "thanks, here is the next question") .

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!

Hello, 

I have two questions related to the Zoom for SF Lightning Integration and more specifically actions within the OpenCTI Phone Dialer. 

My company is using the Zoom Contact Center product for reference, and I have everything operating correctly and have walked through the Zoom Admin guide for setting up the integration for Salesforce - this post is asking about how we can enhance the behavior of the Phone dialer, if that is possible. 

Use Case 1

We have a use case where if an agent receives an inbound call, and there are multiple contacts and cases with the phone number calling in listed - we have the screen pop set up so that all of these Cases and Contacts will appear in the SF search page - when the agent clicks on any of the matching contact or case records, the Task (i.e. the Engagement, its the info you see when you click the clipboard in the dialer) that is created ultimately at the end of the call lists the last contact and / or case that the agent clicks on - but we want this to happen in realtime as the agent clicks through various contacts and case while they are on the call. I can't attach screenshots but I hope that makes sense. Is something like this possible?

Use Case 2

When agents are on a call, they are able to add notes to an engagement (via the phone dialer clipboard icon) by adding the notes and clicking 'Publish'. Is there a way to automatically add notes to the engagement, or a hot key of some kind, so that the notes can be added without needing to click 'Publish'? Or alternatively if the notes can be added, and when the engagement is wrapped up (by clicking done in the phone dialer), any notes entered can be automatically saved. Is something like this possible?