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At the end of an unanswered call, can a SMS be sent to the person who called

kindlymd
Listener

‎2024-03-27 04:16 PM

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?

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