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signing up for meeting issue

jefferydavis
Newcomer
Newcomer

‎2022-05-30 06:38 AM - last edited on ‎2023-04-19 08:42 AM by Community Moderator | Employee

I'm trying to purchase a plan but when I get to page to enter my cc info there is already and encoded credit card number like this ******123  and it's the wrong card, not did I ever enter it. I don't see a way to edit it so I can put the correct information in. Can someone please help me? I have a meeting and I need to have this set up asap

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1 REPLY 1

Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-05-31 08:02 AM

Hi @jefferydavis, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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