Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I'm a user of your zoom meeting program. I forgot the password of the account , *********** , so I wanted to reset my password.
In order to do so, as your site indicated, I typed in my email-address, mentioned earlier. However, in the inbox of the e-mail, there was not any mail from you.
I tried so many times but I failed. Suspecting the error of email company, I contacted and asked them to inspect this situation.
Surprisingly, they said that there was any mail from your company even in their server.
I can't understand this situation and I've not been able to deal with my important work due to this problem.
Please look into this problem and resolve it.
Hi @springrain thank you for your post here on the Zoom Community! Sometimes the email from us gets bounced by email/spam filters and then your email can sort of go into a "hold" on the Zoom side. The best thing to do is contact support and let them know what is going on so they can ensure that your email is taken off our hold. You can open a request here https://support.zoom.us/hc/en-us/requests/new
When you open the ticket you can refer to this community link, too! Please give them the same amount of detail.
I know we haven't solved your issue 100% at this point but believe that is the best path forward! If this has helped you please feel free to click the "Accept as Solution" below and thank you!