cannot reach customer support by phone and auto-support is not helpful

[EAKelley]

I want to reduce the number of licenses on my Business account from 20 to 1. How do I do this?   

A happy customer is defined as someone who gets their questions answered quickly!  

[crissyd]

Hello @EAKelley ! You can either call our Billing Team (+1.888.799.9666 ext 3) or submit a ticket here. Please ensure that you're signed in order to submit a ticket.

[sarah_appdirect]

I am not able to reach anyone at Zoom. I have filed multiple tickets and tried to reach our PoC Brian Warren directly. Not getting any replies. Please help. 

[AngryBird]

https://www.trustpilot.com/review/zoom.us?page=12