I would gladly update my credit card, but it does not expire for another 2+ months and my bank has yet to issue a new expiration date and card.  How do I contact Zoom to let them know that if they need any payment before then, they can use the existing card info. with no problem?

My subscription has 4 sub accounts. 

Recently, my subscription expired because my credit card had expiired. 

I have since renewed it. However I found that my sub accounts are all still listed as  "basic" or "free". 

Questions: 

1. After my subscription was renewed and paid, why are the sub accounts not reflecting it? 

2. What do I have to do? 

Thank you

I want to take advantage of new upgrade storage from 100 to 200 GB for $480, my renewal is always on April 27 however the renewal for this new plan says 3/26/25 which is one month earlier than it should be. that is not right..why is it renewing next year a month before it should be

Hello,

I have a Pro account and I purchased an additional license and added the user to my account. The new user cannot see upcoming meetings that I have scheduled even though they were an added user to my account. I made them alternative hosts in those upcoming meetings but they still do not see them in their account so they cannot start them. How can they view the upcoming meetings I create? Thank you.

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!