I have been writing to a JC from Support for almost three (!) weeks.

My problem is that my company is based in the Canary Islands (belongs to Spain, but has its own tax system) and although I can correctly select “Canary Islands” as the country when entering the payment details, after entering the credit card details I always get an error message saying that it is not possible to pay with EURo in this country.

"JC" wrote to me ten times that apparently geolocking was active and that I should try again when I was in the Canary Islands - after which the case was closed each time. I have written back ten times that I am currently sitting in the office in Tenerife (these ARE the Canary Islands), I am on the Internet here via a local fiber provider, I am not using a VPN and yet I still get exactly this error message.

I have also deleted the account completely and registered again with completely new data - again with the same result.

The answers are always the same: I'm sorry if the support is inadequate, they can't do anything about geolocking, etc. Then the case is closed again.

I reopen it, write again and again that I'm sitting here at the company headquarters (and everything else from above) and what I could do to finally become a paying customer?

...again exactly the same standard reply (which I don't receive!) and shortly afterwards the information that the case is closed (with the attached reply).

WHAT ELSE CAN I DO???

And how can it be that I get the same standard answer over and over and over again for three weeks and what I answer is completely ignored?

Thanks just for a solution! Registering my company in “Spain” is not a solution, because then 21% VAT will be invoiced there now and in the future instead of the 7% VAT that applies here (IN SPITE OF THE EURO!).

Thank you,

Klaus

Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back. 

Thank you. 

Sri

No sentido de acionar a convenção para evitar a dupla tributação entre países, solicitámos o preenchimento do modelo RFI-21 de maneira a que os pagamentos efetuados estejam dispensados de retenção na fonte.
Além disso, também solicitámos o envio do certificado de residência da entidade Zoom Video Communications, INC na Califórnia, Estados Unidos da America.

Dear community, 

I hope this message finds you well. I am writing to request assistance with updating the email address associated with my Zoom account.

Unfortunately, I am unable to access my old email address and therefore cannot confirm the change of email address to my new preferred address.

Due to this issue, I am unable to proceed with the necessary steps to update my account details. I would greatly appreciate your prompt support in resolving this matter.

Please advise me on the steps I should take or any information you require from my end to facilitate this change.

Thank you very much for your assistance.

Best regards,

D. Claessens