Hola., como estan.

Necesito cambiar mi actual plan de almacenamiento en la nube de 200 GBb a uno mas bajo de 100 GB , pero no aparece en las opciones. Se podrá hacer ?   

si no se pudiera, al bajar a plan de 30 Gb lo que esta grabado en la n ube se pierde o me dan dias para bajarlo ? 

Espero ayuda por favor que he estado buscando y no encuentro respuestas.

muchisimas gracias 

saludos

Carlos

Bonjour, ma carte de crédit expirait le 20 avril 2023 et ma facture Du mois d'avril n’a pas été réglée !

J’ai cherché depuis 1 mois à modifier mon moyen de paiement en insérant les références d'une nouvelle carte bancaire sans parvenir à valider cette opération comme le démontre la saisir d'écran jointe

Espérant trouver une solution car j'ai besoin  d'utiliser « zoom » avec les mêmes numéros et code de réunion

cordialement

I had a Zoom Account for 2 months.  ***********.

I cancelled the Billing Renewal notice the day before it was due to Renew and got a Cancellation confirmed message.  But I have still been charged a further  month on my Credit Card.  Amount 88.99 eur on 25th March.

I am looking for a refund.

Hello,

I have just made a payment transfer using Wise app, but my payment status doesn't seem to change. My account is still showing my bill as unpaid. In the transfer form, I put my zoom account no# as reg info. Is there anything I can do? Thank you

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I cannot delete or administer the registration any more and I filed a case a few days agoo, but no response from support still.  

How do I contact zoom support to finally end that domain registration?

My business account has one one-month webinar subscription which is active until May 12th which we used to hold a webinar last week. We would like to hold a webinar on May 22nd as well, so I am trying to purchase an additional month of webinar to either replace our current plan or lengthen the subscription by 1 month. This seems simple but is completely impossible to do online.

When I try to edit our webinar subscription, I am unable to add a month or switch to an annual plan. After selecting the new plan, entering payment details, and clicking Place Order I get the error message "i is undefined" in Firefox, and a similar javascript error message in Edge. When I try to "add another Webinar plan" on top of the existing one, I am only able to select much more expensive plans for larger webinars with no option for adding another 500 person Webinar plan.

I have emailed every support contact I had and spent hours on the phone, and when I finally got through to someone, they weren't authorized to view our plan details?? After escalating my ticket, someone finally got back to me today and answered a completely different question that I didn't ask without offering any help related to purchasing another month of webinar.

Does anybody else have experience with this Webinar plan issue or the error messages I was getting? If my user creates a webinar with our current plan, will this webinar be deleted when we switch plans?

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