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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Meeting Connector is not avaiable for new Sub Account

Hello, I recently created a new sub account for a subsidiary company of ours. We got already other sub account. On this new sub account I cant find the Tab "Meeting Connector". This Setting is missing. On the other Sub Accounts is it avaible. What ca... Show more

Hello,

 

I recently created a new sub account for a subsidiary company of ours. We got already other sub account. On this new sub account I cant find the Tab "Meeting Connector". This Setting is missing. On the other Sub Accounts is it avaible. What can I do, that my Sub Account has access to our ON-Premise-System?

Pleas help.

Thank You so much 


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2024-05-19
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2024-05-19
ivlGmbH
By ivlGmbH
• Newcomer

Error in cancelling subscription

Hello, I've been trying to cancel my subscription for almost a month, but I keep getting an error message saying 'You cannot edit your current plan until your currency change request is complete'. On the other hand, in the Billing Management section ... Show more

Hello, I've been trying to cancel my subscription for almost a month, but I keep getting an error message saying 'You cannot edit your current plan until your currency change request is complete'. On the other hand, in the Billing Management section there is an 'error in processing your currency change request' (even though I haven't made such a request). How can I resolve this issue? 

Thank you in advance


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2024-05-19
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2024-05-19
LIKO4
By LIKO4
• Newcomer

I got charged for whiteboard subscription but never signed up for it

Can someone help me with that?? I just wondered why the yearly rate was higher and saw this subscription that I never used or signed up for 😞 

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2024-05-19
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2024-05-19
ananda_
By ananda_
• Newcomer

Unable to Sign In with SSO

I signed up for Zoom using Google SSO. The business email I used was hosted by Google workspace at the time and have now switched to a different provider. This means I can no longer sign in using Google SSO. The password reset option is not working (... Show more

I signed up for Zoom using Google SSO. The business email I used was hosted by Google workspace at the time and have now switched to a different provider. This means I can no longer sign in using Google SSO. The password reset option is not working (no email is triggered). I can't sign in to my Business account with a Pro license (I'm posting on this forum from my personal free account).

 

How can I remove my SSO login and switch to a password login? 


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2024-05-16
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2024-05-16
sabrinasundari
By sabrinasundari
• Newcomer

Zoom won't let me change email address

I am trying to change my Zoom login email address. When I enter the new address, Zoom says that address has already been used and won't let me change. What do I do to get around this?

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2024-05-14
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2024-05-14
Interplat
By Interplat
• Newcomer
reply-icon Latest Reply -  2024-05-16

Configuring the Outlook Add-in with a custom manifest

Has anyone been successful with this? I followed the instructions here

 

Pre-configuring the Outlook add-in (zoom.com)

 

and followed the steps to successfully configure the SSO domain.

 

However, I can't get any of the other steps to work

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2024-05-16
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2024-05-16
chrisblaconvera
By chrisblaconvera
• Explorer

recurring "update your card request"

I keep getting reminder-mails from Zoom saying I should update my card now. I have done it a few times and am now fed up with it (my card is just fine and valid until 2029). How can I turn this BS off? Since Zoom themselves are obviously not interest... Show more

I keep getting reminder-mails from Zoom saying I should update my card now. I have done it a few times and am now fed up with it (my card is just fine and valid until 2029). How can I turn this BS off?

 

Since Zoom themselves are obviously not interested in customer satisfaction:

Does anyone from the community have an idea?


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2024-05-16
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2024-05-16
martin2024
By martin2024
• Newcomer

New bill

I need new bill for my last payment on company name 

Društvo Astralni dotik

Veliko Mlačevo 6.f. ,

Grosuplje, Slovenija 1290

Slovenia

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2024-05-16
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2024-05-16
Astralnidotik
By Astralnidotik
• Newcomer

cambio de plan de almacenamiento en la nube

Hola., como estan.Necesito cambiar mi actual plan de almacenamiento en la nube de 200 GBb a uno mas bajo de 100 GB , pero no aparece en las opciones. Se podrá hacer ? si no se pudiera, al bajar a plan de 30 Gb lo que esta grabado en la n ube se pierd... Show more

Hola., como estan.

Necesito cambiar mi actual plan de almacenamiento en la nube de 200 GBb a uno mas bajo de 100 GB , pero no aparece en las opciones. Se podrá hacer ?   

si no se pudiera, al bajar a plan de 30 Gb lo que esta grabado en la n ube se pierde o me dan dias para bajarlo ? 

Espero ayuda por favor que he estado buscando y no encuentro respuestas.

muchisimas gracias 

saludos

Carlos


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2024-05-15
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2024-05-15
yogaintegral
By yogaintegral
• Newcomer

The price of Zoom One Business

I saw the price of Zoom One Business is $199.9 on 22 March and stared our company's purchasing process. But we found that the cost on yesterday is $219.89. Please advice if the price is increased in this month.

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2024-04-24
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2024-04-24
JackLeung
By JackLeung
• Newcomer
reply-icon Latest Reply -  2024-05-15
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