I am a single owner using Workplace Pro, which I assume makes me the User/Admin.  My version is 5.17.7 according to About Zoom.  I have discovered there is an update but "Check for Updates" is not in Profile.  If I go to the Zoom website, locate the updated version, and try to download it, nothing happens.  All that being said, my 5.17.7 version looks completely different now than it did several weeks ago.  I also tried to update the Zoom app on my iPad and was unsuccessful.

Similar issues in this community say to completely uninstall and reinstall.  Is that what I should do?  I can't seem to find the CleanZoom tool that is referenced in the database.  The link to it doesn't take me to the tool.

I can try uninstalling using Control Panel if that is the optimum course of action.

i have paid my bill, but at 20 February i receive a notification on my zoom account that there is a "Credit" on my Payment History. Inside the invoice it written : Credit Balance Adjustment but i have not receive my money back, and my account subscription still on basic. somebody can help? thanks

I am trying to change the email on my account.  When I get the confirm change email in the new email address, it tells me my session has expired and I need to log in.  But it won't let me log in with the new email, I need to use the old email.  Then when I login with the old email, it tells me the change of email is pending confirmation.  I'm stuck in a loop. Anyone have a solution?

We have a user who's account keeps reverting from Licensed to Basic. I don't know when it happens, but it is not instantaneous. Sometimes he is Licensed for a few weeks before it changes. I've seen posts about this before, but did not see any resolution. Any ideas? Can I submit a ticket to Zoom?