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Billing & Account Management Support

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  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

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Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

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  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

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Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Single Sign On - Pro provisioning

Hi,

 

I have configured Zoom SSO and Auto provisioning, but some user that are being added is requiring to confirm email address which does not happen to other users. any idea how can this be resolve?

 

 

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2024-06-12
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2024-06-12
Rraiizel
By Rraiizel
• Newcomer
reply-icon Latest Reply -  2024-06-13

Tiempo de conexión

Bueñas tardes: Hice un pago de servicio mensual y me corta a los 40 minutos. No puedo comunicarme con servicio al cliente en español.

¡Ayuda por favor! 

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2024-04-29
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2024-04-29
dav3
By dav3
• Newcomer
reply-icon Latest Reply -  2024-06-13

Resolved! Zoom doesn't care about error 1132

So, basically the error 1132 is when APPARENTLY one person has violated the zoom's rules. Apparently because they have a very stupid policy, they don't even try to send an alert or something similar before to block the MAC address of a device, and ex... Show more

So, basically the error 1132 is when APPARENTLY one person has violated the zoom's rules. 

 

Apparently because they have a very stupid policy, they don't even try to send an alert or something similar before to block the MAC address of a device, and exactly , they don't blocked the profile like a lot of times i read here, they pretend to say they block profiles, but actually they block physical machine.

 

But they wanna tell us they are so kind they forgive us the first time if we have been. bad kids, but only the first time.

 

So if you have bought for instance a second hand laptop from a pretty bad kid, you are so happy to have saved maybe a lot of money, but when you tried to download zoom and use it as usual, you are gonna to discover you can't use zoom. Ever. With the laptop you just bought it. And the stupid thing, is that at the beginning you don't understand whats going on, so you try to enter on zoom with your phone, and it works perfectly..  so with your heart full of hope, you try to send the famous "report" to discover that Sara answers you saying you have been a bad kid, and we told you already once, so this is the second time and no! Your laptop won't able to have the access on zoom anymore.

And you could try to answer to the amazing Sara saying that actually you have just bough that laptop, and saying but when or how I have been a bad kid, tell me what I did, or why if I did something wrong my profile works perfectly with another device! But Sara won't answer you ever anymore. Especially if you are poor guys and you don't pay I dunno how much for some super special premium account. In that case I'm ignorant, I've no idea if there is a Sara.02 more kind that actually is gonna solve your problem. Lucky you in that case to be richer than me. I can't afford Sara.02, sorry, apparently I'm a bad and poor kid.

 

The most funny part is that totally random I receive an email of John where he was asking me to please give to him the details of the meeting where something happened. 

He was asking to me.

Yes, he was asking to me, after 2 or 3 emails where I WAS ASKING THEM to give me the details of the meeting where apparently I was a bad kid. 

 

So good luck guys. They don't care at all if some of us has the error 1132, because now they are making so much money in the world from the pandemic, that you really think they wanna spend energy for a proper customer service for few poor kids? 

 

Best of luck to everyone. 

 

(sara I love you, you know it.. c'mon..)


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2023-08-22
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2023-08-22
jakco
By jakco
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Resolved! Error Code 1132

I am getting the error code 1132 come up and it is not allowing anyone to sign in on zoom on the app, its becoming rather frustrating and when `I raised a ticket no help or support was offered but it was insinuated that if I paid for a subscription t... Show more

I am getting the error code 1132 come up and it is not allowing anyone to sign in on zoom on the app, its becoming rather frustrating and when `I raised a ticket no help or support was offered but it was insinuated that if I paid for a subscription that then I will be get help, please can someone help ive raised the report, tried deleting the app/removing from files and re downloading yet I still get the same problem can someone please put me out my misery


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2023-08-25
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2023-08-25
SLAMMIEL
By SLAMMIEL
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Resolved! Error 1132

No puedo abrir sesión ni asistir a reuniones desde la app en ios, desde el navegador o en Android sin problemas.

He intentado usar distintas redes WiFi, sin solución. 

He contactado con Trust and Safety, y tampoco me Dan solución. 

Alguien me ayuda

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2023-08-30
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2023-08-30
Odinn21--
By Odinn21--
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-06-13

Zoom for Healthcare

Is the Zoom for Healthcare Pro plan the same as the Basic Pro plan? The only difference is selecting and signing the BAA (Business Associate Agreement) option?

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2024-05-07
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2024-05-07
lesgennaro
By lesgennaro
• Newcomer
reply-icon Latest Reply -  2024-06-13

500 Internal Server Error while creating Organization

when trying to create an organization I enter the Org name and the admin email, I pass captcha but receive "500 Internal Server Error" on safari and chrome, every single time.

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2024-05-08
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2024-05-08
NoaOsh
By NoaOsh
• Newcomer
reply-icon Latest Reply -  2024-06-12

Resolved! Not Receiving Activation Emails

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those address... Show more

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.

 

The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated.

 

Thank you,

 

Ric


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2022-02-03
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2022-02-03
bushsong
By bushsong
• Newcomer
reply-icon Latest Reply -  2024-06-12

pro account shows like a free account

My Zoom account is showing up like a free account, but I pay Pro and is not giving me access to team chart for support. Can someone help me

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2024-06-11
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2024-06-11
fcobedoya
By fcobedoya
• Newcomer

Received spam to my email address which is secret - only registered with my zoom account

Dear Zoom support, I received a message to "***********". This email address is only used for my account on Zoom. I never gave this address to anybody else than Zoom. So there must be a leak in Zoom and someone got my email address. Please investigat... Show more

Dear Zoom support, I received a message to "***********". This email address is only used for my account on Zoom. I never gave this address to anybody else than Zoom. So there must be a leak in Zoom and someone got my email address. Please investigate!

 

Here are all headers and below the content of the message:

 

Return-Path: <***********>
X-Original-To: ***********
Delivered-To: ***********
Received: from host.pkbdsa.biz (pkbdsa.biz [85.234.135.236])
by vmi684753.contaboserver.net (Postfix) with ESMTP id 8EC552A003B
for <***********>; Thu, 6 Jun 2024 13:57:05 +0200 (CEST)
Authentication-Results: vmi684753.contaboserver.net;
dmarc=pass (p=NONE sp=NONE) smtp.from=pkbdsa.biz header.from=pkbdsa.biz;
dkim=pass header.d=pkbdsa.biz;
dkim=pass header.d=pkbdsa.biz;
spf=pass (sender IP is 85.234.135.236) smtp.mailfrom=*********** smtp.helo=host.pkbdsa.biz
Received-SPF: pass (vmi684753.contaboserver.net: domain of pkbdsa.biz designates 85.234.135.236 as permitted sender) client-ip=85.234.135.236; envelope-from=***********; helo=host.pkbdsa.biz;
Received: from pkbdsa.biz (ec2-13-53-197-160.eu-north-1.compute.amazonaws.com [13.53.197.160])
by host.pkbdsa.biz (Postfix) with ESMTPA id E1000145375C
for <***********>; Thu, 6 Jun 2024 06:14:48 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.11.0 host.pkbdsa.biz E1000145375C
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pkbdsa.biz;
s=default; t=1717668889;
bh=qiA8eSie0E9HOUOlS9/IdGsA8fQ1O+E2EquE3alVuoM=;
h=Reply-To:From:To:Subject:Date:From;
b=G0C2R6BBd/he2+wY9YJ0R7UnxU1KZbVEydeSLnY34UTfF0WJILLRA8nXDedVPuer6
AXdF89uQuHXBVIV8HRbZePugXJ5svZ735qVUNTcuNDbXh6wdZj+hY60rFYgz/M+ARJ
u9539U5I0p+mvajfqQHIj1xpjHyPkIp6QTVlZ83g=
DKIM-Filter: OpenDKIM Filter v2.11.0 host.pkbdsa.biz E1000145375C
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=pkbdsa.biz;
s=default; t=1717668889;
bh=qiA8eSie0E9HOUOlS9/IdGsA8fQ1O+E2EquE3alVuoM=;
h=Reply-To:From:To:Subject:Date:From;
b=G0C2R6BBd/he2+wY9YJ0R7UnxU1KZbVEydeSLnY34UTfF0WJILLRA8nXDedVPuer6
AXdF89uQuHXBVIV8HRbZePugXJ5svZ735qVUNTcuNDbXh6wdZj+hY60rFYgz/M+ARJ
u9539U5I0p+mvajfqQHIj1xpjHyPkIp6QTVlZ83g=
Reply-To: ***********
From: T Zwane <***********>
To: ***********
Subject: Personal
Date: 06 Jun 2024 10:14:48 +0000
Message-ID: <***********>
Mime-Version: 1.0
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable

 

-------- Originalnachricht --------
Betreff: Personal
Datum: 2024-06-06 12:14
Von: T Zwane <***********>
An: ***********
Antwort an: ***********

Hello there, I'm Thomas, representing a high net worth
individual's interests. Seeking overseas partners to manage
substantial funds confidentially for 5-10 years. Mutual benefit,
legal execution assured. Contact for details via email or provide
WhatsApp/mobile number for easier communication.

Regards,

Tom.


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2024-06-07
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2024-06-07
MM74
By MM74
• Newcomer
reply-icon Latest Reply -  2024-06-11
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