Hello,

I have recently created a new Zoom account and upgraded it to a paid plan. I would like to use my previous Personal Meeting ID (PMI), which is my phone number. However, I cannot make changes on my old Zoom account because it was not upgraded.

Could someone please assist me in transferring or releasing my old PMI so that I can use it with my new upgraded account?

Thank you for your assistance.

Best regards,
Jed Levine

Hello: I forgot my password, so I logged in using Google. I no longer wish to log in with Google, but each time I request to change my password with Zoom, the message in my inbox states, 

I do not want to log in with google, I want to change my password. Chat doesn't understand my inquiry and there is no one I can talk to. Has anyone found a fix for this? I see that someone else had the same question a few years back with no answer provided. Thank you.

• I have a contractor that wants to join their company's zoom account, however I have my own personal account. I think the contractor is setting up my zoom account with the same email I use for my personal account and this may present a problem, but I'm not sure. I did get a message stating that I can get a refund. I do not want to combine my personal zoom account with the contracting company I am doing consultant work. Is this a simple fix? Do I need to provide them with a different email address, so my personal isn't combine? Or can I have 2 zoom accounts associated with the same email. 

Hi, I want to do an upgrade and Zoom is asking me for my tax number. Unfortunately it doesnt accept my existing tax number. It always says it would not be excisting…

Then I tried to use a personal account instead, there it is needed also (which doesnt make sense to me).

I have 2 tax numbers, Zoom doesnt like them all… Any suggestions how I can buy an upgrade???
Thanx

Hi Folks,

I am trying to change the email address in our Zoom Events Hub, but keep getting an error message that access has been denied.

I submit to get the verification code, the code comes, and then in red lettering, it is say access denied.

Any suggestions?