Hi, I'd like to buy the Zoom-phone - US & Canada Unlimited package. When I proceed to checkout, I'm asked to enter Business Size, Business  Headquarters Country Region, and Address. My question is, do I need a registered business to buy this package? Is there a way to buy it as an individual and not as a business?

I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?

I have a screenshot, but I can't upload it here, apparently.

• I click Sign in, it goes to the meeting site. I'm not logged in to the careers site. I sign in and it takes me to the meeting site.
• When I click Sign Up, it takes me to the meeting site, again.  I can't access my candidate info.

I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to.

How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes?

Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554
I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us

Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.

I purchased an annual Zoom Pro subscription last December 19, 2024 and last April 15, 2025 I tried to update my plan to add 2 users and transfer license. I received a a credit balance adjustment invoice which I think was because they cancelled my initial subscription so I purchased another annual subscription on April 19, 2025. When I was purchasing, it shows $0 to pay so I believed that the credit balance will be deducted in the next subscription to purchase. But today, April 22, 2025, I was deducted the full amount of $267.36 for the Zoom Pro annual subscription again. I would just like to ask what happened to the credit balance adjustment invoice that I received? I was told by the chatbot that I cannot actually received a refund if the subscription was cancelled and that the initial subscription is still ongoing. I did not even cancel my initial subscription but then I received the credit adjustment. And now, it looks like I have 2 Zoom Pro subscriptions.