My account is up in 1 week.  I use it for 12 step meetings.  The 12 step group is going to buy a 1 year subscription to zoom, but also wants to use my current ID link and password.  We either want to transfer the account to the 12 step group with the same id and pass and the group will then pay for the next year.

Or we want to change the name of my current account which is up in 1 week, to the 12 step group, keep the id and pass, and also pay for the next year.  How should we do this?

Necesito hablar con un ser humano que me explique por que, si acabo de pagar el saldo que estaba pendiente de la cuenta anual que se actualizo en julio aun me permanece como cuenta gratuita y me pide hacer el pago nuevamente. 
En historial de facturación me figura como que no tengo facturas pendientes, pero no cuento con el servicio. 
y me sale un Estado: credito que no se que significa. 

Necesito el servicio para trabajar, alguna respuesta
Gracias

I have problem to sign in to my zoom account with my email because I can't access my email anymore.

I try to submit a ticket but AI agent ask me to log in. How can I log in if verification code sand to my email that I can't access.

I try to talk to agent, and the result is I can't talk to agent.

Today is 3rd day, I failed to give lecture to my student because I can use my zoom account.

This AI agent and the link that given don't solve my problems.

Please, I need help. All I need is just to change the email that I can't access to my new email.

I need to talk to person agent not AI agent or talk via email.

When entering the Zoom conference, the program started to request a code. In the program settings, it does not allow you to remove this code and says "Locked by admin". We also tried to remove it with the administrator, but nothing helps. Please advise how to remove this code and how to find out who my administrator is