I have tried to get technical support for my client who uses SSO. I have updated the certificate in Microsoft Entra due the the certificate expiration. No one in the organization can log in not even the administrator aka me. Every time I try to get technical support, the automated system asks for a Personal Meeting ID and 6 Digit Host Key. The issue is I cannot log into the account via SSO nor without SSO to get the Personal Meeting ID and Host Key.

Additionally, I tried to change the password, but it goes back to SSO which is the issue.

I am very frustrated that I have not been able to get assistance to fix the SSO issue.

I don't need to use Zoom anymore, and I don't want to show the payment section every time I log into my account, how can I turn this notification off?

Thank you!

"Your account has an outstanding balance of $630.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support."

After reading your record profit year in 2023 and year over year (3.9 BILLION USD) increases in revenue/profit, its quite astounding to me that Zoom chooses to raise prices in this inflationary economy. Profits matter to the stakeholders and supercede the need for community and people to come together for utlity and good.  You lost 2 loyal customer accounts because of this because its too expensive when you are a small business owner just trying to make it in the world paying bills.  We won't be renewing our subscriptions..

Good day!

It's so difficult for a customer to cancel a simple subscription with your company. And it's a shame for you to force receipt of information that doesn't concern you in order for this cancellation to even be successful. 😞
This is so greedy and disrespectful towards my person that we are unfortunately going to permanently quitting with your company.

Nearly everytime i use zoom, windows crashes with an ominous blue screen followed by an automatic restart (see file attached).  There is a loud noise (like a humming) which I assume is the fan. 

I contacted windows, which seemed aware of the issue.  Made a few adjustment that did not work. and told me to contact zoom.

Cant get anyone from zoom on chat to discuss the issue.  so i post it here

Am I the only one with this issue?  What can I do?

I have tried the uninstall / reinstall procedure already.

My organisation has 2 accounts which are linked. One is the Owner, one is the Admin.  We want to cancel the admin account as we are no longer using it.  How do I cancel the subscription and delete the admin account without affecting the Owner account which we use all the time.  And do I have to unlink them before doing anything so as not to affect the Owner account which we are using. Thank you.