I purchased the 500 Large Meetings upgrade, but now realize I will have more participants than I anticipated and will need 1000 licenses. Can I upgrade/exchange to 1000 without forfeiting what I paid for 500? Or is the $50 I spent on the 500 wasted? I can't find a way to contact a person in billing to help with this question.

@Openai-Alan , Upgrade Purchased 

hey i'm facing a simple problem here which is that i forgot my old password but i still have my email and i'm still logged in but when i went the website to reset it they told me to go to that page "https://zoom.us/forgot_password?_ga" but when i clicked the link it went to the "my meetings" page so.. what should i do?

I have tried to get technical support for my client who uses SSO. I have updated the certificate in Microsoft Entra due the the certificate expiration. No one in the organization can log in not even the administrator aka me. Every time I try to get technical support, the automated system asks for a Personal Meeting ID and 6 Digit Host Key. The issue is I cannot log into the account via SSO nor without SSO to get the Personal Meeting ID and Host Key.

Additionally, I tried to change the password, but it goes back to SSO which is the issue.

I am very frustrated that I have not been able to get assistance to fix the SSO issue.

I don't need to use Zoom anymore, and I don't want to show the payment section every time I log into my account, how can I turn this notification off?

Thank you!

"Your account has an outstanding balance of $630.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support."

After reading your record profit year in 2023 and year over year (3.9 BILLION USD) increases in revenue/profit, its quite astounding to me that Zoom chooses to raise prices in this inflationary economy. Profits matter to the stakeholders and supercede the need for community and people to come together for utlity and good.  You lost 2 loyal customer accounts because of this because its too expensive when you are a small business owner just trying to make it in the world paying bills.  We won't be renewing our subscriptions..

Good day!

It's so difficult for a customer to cancel a simple subscription with your company. And it's a shame for you to force receipt of information that doesn't concern you in order for this cancellation to even be successful. 😞
This is so greedy and disrespectful towards my person that we are unfortunately going to permanently quitting with your company.