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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Can't upgrade to paid account (iOS)

Hi I can't upgrade in the iPhone or iPad app store to a paid plan. It's confusing. A message appears whenever I try to do so, telling me that I need to open the app... but there is absolutely no option to buy an in-app subscription. How did you guys ... Show more

Hi 

 

I can't upgrade in the iPhone or iPad app store to a paid plan. It's confusing. 

A message appears whenever I try to do so, telling me that I need to open the app... but there is absolutely no option to buy an in-app subscription. 

 

How did you guys manage to do it? 

 


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2024-08-20
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2024-08-20
liothomas
By liothomas
• Newcomer
reply-icon Latest Reply -  2024-08-20

Resolved! Assistance Needed for Error 1132 - Unable to Access Zoom

Dear Zoom Community, I'm writing to seek urgent help regarding Error 1132, which has completely locked me out of my Zoom account. This issue is preventing me from accessing my account or joining any Zoom calls, whether logged in or not. As someone wh... Show more

Dear Zoom Community,

I'm writing to seek urgent help regarding Error 1132, which has completely locked me out of my Zoom account.  This issue is preventing me from accessing my account or joining any Zoom calls, whether logged in or not.           As someone who relies on Zoom for work, this is becoming a problem.

I'm on Windows with the latest Zoom update installed.

I've diligently followed all the suggested fixes I found on the official Zoom site and within this community, but unfortunately, none of them have resolved the issue. To make matters worse, I've submitted multiple reports to Zoom support over the past week, but I have yet to receive any response.

I'm at a loss as to what to do next. If anyone in the community has experienced this and found a solution, or if there's any guidance Zoom support can offer, I would be extremely grateful, I'm feeling quite stuck.

Thank you in advance for any assistance or advice you can provide.

 


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2024-08-20
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2024-08-20
BuddyTR
By BuddyTR
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-08-20

HELP!!! I accidentally clicked educator account

I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying ... Show more

I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying my personal Zoom account isn't valid and I can't contact anyone through that either!!!


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2024-07-15
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2024-07-15
jelliott0120
By jelliott0120
• Newcomer
reply-icon Latest Reply -  2024-08-20

Unable to change Email

Try following the steps that have explained everything. Check junk email Go to settings to avoid email spam. I didn't receive the email. used for replacement 

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2024-08-18
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2024-08-18
Tachathat
By Tachathat
• Newcomer

Zoom ID shut down after being reported

We have been hosting zoom meetings for AA and sober support for over 4 years and someone reported us lost week which has caused our meeting to get shut down.

 

how can we rectify this ?

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2024-08-17
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2024-08-17
Nkstare
By Nkstare
• Newcomer

Resolved! 'Invalid Parameters'

Hello,

When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?

TIA

 

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2023-08-27
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2023-08-27
michellefuri
By michellefuri
• Newcomer
reply-icon Latest Reply -  2024-08-16

Login and 2-factor authentication

Hello everyone!Regarding Zoom login and authentication, I would appreciate it if you could provide some insights below.If both Zoom's original two-factor authentication (2FA) and Google’s two-factor authentication (2FA) are enabled, will both Zoom’s ... Show more

Hello everyone!

Regarding Zoom login and authentication, I would appreciate it if you could provide some insights below.

  1. If both Zoom's original two-factor authentication (2FA) and Google’s two-factor authentication (2FA) are enabled, will both Zoom’s and Google’s 2FA be required when logging in, whether I choose "Sign in with Google" or use the regular ID and password?

  2. Is it possible to disable the regular ID and password login and only allow "Sign in with Google"?


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2024-08-16
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2024-08-16
thaopham
By thaopham
• Newcomer

Lost 2FA Recovery Codes and Locked Out of Basic Zoom Account

I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can... Show more
I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can anyone help me recover access to my account?

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2024-07-14
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2024-07-14
claudiorod100tt
By claudiorod100tt
• Newcomer
reply-icon Latest Reply -  2024-08-14

Download copy of my BAA from current account (not a new account)

I need a copy of my BAA, which was signed several years ago, but I am unable to find it. I contacted Sales, but have not heard back. Is there a place within my current account settings/management functions that will help me obtain a copy of the signe... Show more

I need a copy of my BAA, which was signed several years ago, but I am unable to find it. I contacted Sales, but have not heard back. Is there a place within my current account settings/management functions that will help me obtain a copy of the signed BAA? 


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2023-04-20
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2023-04-20
ChristinaMYS
By ChristinaMYS
• Explorer
reply-icon Latest Reply -  2024-08-14

Resolved! Banned from zoom for nothing

So few days ago I wanted to join my class. When I clicked "join", the system said, I'm unable to join, Error Code 1132, which means you most likely got banned for violating Zoom rules. THE THING IS: I haven't used Zoom for past 3 weeks. So I think so... Show more

So few days ago I wanted to join my class. When I clicked "join", the system said, I'm unable to join, Error Code 1132, which means you most likely got banned for violating Zoom rules. THE THING IS: I haven't used Zoom for past 3 weeks. So I think someone hacked my account and was violating Zoom rules using my account. I reported it to Zoom support team. After 2 days I got the email from them, they sent me an answer, saying that I got blacklisted and unable to get unblacklisted again. So now have to use web version for my meetings, but I can't do the same things that I could do on Zoom app. Please help, I did nothing wrong, but I got banned for nothing, just because someone used my account 😞

 


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2024-08-14
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2024-08-14
JustZoomUser777
By JustZoomUser777
• Newcomer
This thread is read-only
reply-icon Latest Reply -  2024-08-14
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