I am continuously receiving outstanding invoice notices from a "Michael Ochoa" and "Alex Rhodes" from "Zoominfo Technologies LLC". Our company pays monthly for our basic Zoom account and there are no issues with our account or payment. Who/where can I forward these suspicious emails to, at Zoom, for further investigation? 

Здравствуйте!

Почему я не могу войти через аккаунт google?

Для входа нажимаю войти через аккаунт google, затем соглашаюсь со входом через аккаунт google, затем просит пароль для входа в zoom, ввожу его, но выходила ошибка, сбросила пароль и попробовала заново зайти с помощью акаунта google, но опять ошибка пароля, который я только что сменила.

Зашла не через аккаунт google, а ввела почту и пароль от zoom и только тогда смогла зайти в свой профиль.

На другие сайты через аккаунт google я захожу.

I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew less about Zoom than I do. But guess what - my Master card statement showed not just the $2, but also a $66 charge! These were from something called Just Answer. In their view, by asking a question I subscribed to a MONTHLY subscription to Just Answer. After some fighting they cancelled my subscription (meaning that they did not continue charging me $66 every month - can you imagine?)  After some more fighting, they refunded my original $66.

I looked up Just Answer. They are a complete scam. Be very careful. It turns out (I never knew that) that a Pro account does not qualify us for live help. So if the bot does not have an answer for you, look for an answer elsewhere.  

I don't understand why the Zoom bot sends us to such a disreputable sketchy enterprise. 

I am having an active subscription to a Pro plan and I am making an attempt to contact support via the chatbot. After getting the bot to suggest me to contact a live agent, and selecting support, the bot finally responds:
Unfortunately, your account does not have access to live chat support.

What? There is no support available anymore for a paid Pro license?? Or is that a bug? Please clarify!

@membership 

I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.
Is it possible to retrieve their recording?

We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. 

Previously shared Zoom recordings can now not be played.

Absolutely at a loss.

All in error and without understanding we were sharing the same account!