Hi-

I had to set up a new FREE account to make this post. I am the President of our elementary school PTA and we have a PAID Zoom Account that we purchased at the end of May. Somehow we have been locked out of our account because apparently we didn't fill out a form about "Educational Data Collection Practices" that we were completely unaware of. The account worked just fine for a month and then stopped working. I have called customer service and they have said they don't know how to help but put in a ticket for me. That was 3 days ago. No follow up. No resolution. We are still completely locked out of an account we paid for. Please help unlock this account! Below is the error message we get when we try to log in. We have filled out the form but still no resolution. There are no children involved with our PTA account. It is simply for adult pta members to have meetings. There is no suggestion on how to get the PAID account re-instated or released from this lock. 

Your Account Has Been Locked

The Educational Data Collection Practices document was not signed by the required date of Jun 28, 2024. An email with directions for completing the education account activation process has been sent to ***********. The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account.
Until this consent has been recorded, users in your account will be unable to sign into Zoom. If this consent is not signed by Jul 28, 2024 the account may be deleted.

Hi there,

Does anyone have any suggestions on how to get customer support here?  For a week and a half I've been trying to downgrade my account.  When I finally connected with a support person at day 6, she overcharged me by $200.  I emailed her to let her know this happened immediately, but I haven't heard any response since.  I've called the support line again, and it seems that I've been put in the automated queue once more.  My contract has ended, and I'd really like to get my payment handled.  I'm shocked at the lack of customer service with this.  It really reflects poorly on the company, and it's taking away from my other work as a small business owner.  I really just want this handled.  Any suggestions you have are welcome.  If I don't get it completed asap, I'm going back to GoToMeeting.  Thanks so much.

When creating a new user group, I want to use all of the settings for an existing user group as a starting point and then tweak. However, I cannot find any way to duplicate or clone a group or to copy one group's settings to another. Am I missing something, or do I really need to load the group pages side by side to compare?

I'm trying to help some coworkers create accounts but they have accidentally selected "Yes" when asked if their organization worked with students. We are not using Zoom to provide educational services to students and they are now stuck in a cycle where they also can not follow these instructions to request the educational lock lifted because they aren't able to log in in order to submit the request to lift the lock. 

What should they be doing? I'm going to try to submit a request for them, but I'm not sure if that's going to work? Based on some brief research this seems to be a pretty common issue and it's difficult figuring out how to resolve it using the circular instructions that's in Zoom's help center.

I want to map a User group based on the content of an attribute.

My attribute is the departement. If non empty group A, if empty group B.

I tried different ways using regular expressions and I'm not able to make it work.

For now I have : 

SAML Attribute : http://schemas.xmlsoap.org/ws/2005/05/identity/claims/department

SAML Value : .+

Resulting Value : Group A

SAML Attribute : http://schemas.xmlsoap.org/ws/2005/05/identity/claims/department

SAML Value : ^$

Resulting Value : Group B