Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.

Register now
community.title
  • Products

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Learn more

    Workplace

    Communication
    • Meetings
    • Team Chat
    • Phone
    • Mail & Calendar
    • Scheduler
    Productivity
    • Docs
    • Whiteboard
    • Clips
    • Workflow Automation
    Apps & Integration
    • App Marketplace
    Spaces
    • Rooms
    • Workspace Reservation
    • Digital Signage
    • Visitor Management
    Employee Engagement
    • Workvivo

    Business Services

    Customer Care
    • Contact Center
    • Virtual Agent
    • Workforce Engagement
    Sales
    • Revenue Accelerator
    Marketing
    • Events
    • Sessions
    • Webinars
    Ecosystems
    • APIs & SDKs
    • Workflow Automation
    Discover all products Plans & Pricing
  • Solutions
    By industry
    • Education
    • Financial Services
    • Government
    • Healthcare
    • Manufacturing
    • Retail
    By audience
    • Small and Midsize businesses
    Enterprise
    • IT Professionals
    • Customer Experience
    • Sales and Revenue
    • Facilities
    • Marketing and Events
    For developers
    • Video SDK
    • Meeting SDK
    • App Marketplace
    • APIs
    • Webhooks
    • Zoom Apps
    • Developer Solutions
    For partners
    • Partner Solutions
    • Find a Partner
    • Become a Partner
    • Partner Portal
    • Partner Learning Center
    Plans & Pricing
  • Resources
    Explore
    • Zoom Blog
    • Resource Library
    • Webinars & Events
    • Customer Stories
    • Zoom Trust Center
    Connect & learn
    • Zoom Community
    • Learning Center
    • How-to Videos
    • Customer Success Hub
    Hardware & services
    • Global services
    • Hardware options
    • Customer Managed Key
    Support
    • Customer Support
    • Premier Support
    • Developer Support
    • Premier Developer Support
    Download the Zoom app

    Keep your Zoom app up to date to access the latest features.

    Download Center Download the Zoom app
    Zoom Virtual Backgrounds

    Download hi-res images and animations to elevate your next Zoom meeting.

    Browse Backgrounds Zoom Virtual Backgrounds
  • Plans & Pricing
  • Join
    • Join by Meeting ID
    • Public Event List
  • Host
    • Screen Share Only
    • With Video On
    • With Video Off
  • Sign In
  • Product Forums

    Empowering you to increase productivity, improve team effectiveness, and enhance skills.

    Zoom AI Companion
    Zoom Workplace
    • Meetings
    • Team Chat
    • Phone System
    • Mail & Calendar
    • Scheduler
    • Docs
    • Whiteboard
    • Clips
    • Notes
    • Marketplace
    • Rooms and Workspaces
    • Workspace Reservation

    Business Services

    • Contact Center
    • Virtual Agent
    • Revenue Accelerator
    • Events and Webinars
    All Products
  • User Groups
    Zoom Logo

    Community User Groups

    User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.

    Programs

    • Community Champions
    • Zoom Education Ambassador Program

    Location and Language

    • India
    • Japan
    • Australia and New Zealand

    Industry

    • Education
    • Healthcare
    View all user groups
  • Help & Resources
    Zoom Logo

    Community Help

    Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.

    All Support

    • Zoom Support
    • Zoom Status
    • Submit Feedback
    • Billing & Account Management

    Community Resources

    • Community Center
    • Happy Rewards
    • Social Corner
    • Community Champion Program
    • Customer Success Forum
    • OnDemand Learning
  • Events
    Zoom Logo

    Community Events

    The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.

    Community Events

    • Zoomtopia
    • Work Transformation Summit
    • Customer Success Events
Billing & Account Management
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Zoom
  • Community Resources
  • Billing & Account Management
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Subscribe to RSS Feed
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us
Getting Started
  • Getting Started Guide
  • Community Terms and Guidelines
Topics
  • Account Access 563
  • Admin 393
  • Agent & Supervisor Experience 17
  • Analytics and Reports 13
  • Best Practices 2
  • Billing & Invoices 920
  • Customer Stories 79
  • Customer Success Stories 3
  • Desk phones and devices 1
  • Education 4
  • Financial Services 4
  • Meeting Features 5
  • Messaging features 3
  • Other 629
  • Payment Methods 266
  • Recordings 1
  • Settings & Configuration 10
  • Setup and Configuration 5
  • Subscriptions 618
  • Upgrade Account 343
  • User & Role Administration 57
  • Zoom Virtual Agent 28
Weekly Leaderboard
User Count
Mandel
Community Champion | Employee Mandel
1
View all

Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
  • Viewing your account and subscription details
  • Viewing your Zoom invoice history

Account Support Knowledge Base Articles

  • Customizing your profile
  • Resetting your forgotten password
  • Troubleshooting sign-in issues

Still looking for support?

  • Get started with the basics of billing and account management
  • Or, start a new community discussion

Pinned Posts

Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

How to transfer a Zoom license?

 

  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

Can't sign in? Unable to access account?

 

  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

Show less

Posted in Billing & Account Management
  • 836 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Posted in Billing & Account Management
  • 836 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 2 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Zoomアカウントでプランと請求でZoom Workplace プロなどを解約する方法

ZoomアカウントでZoom Workplace プロ、クラウド ストレージ、大規模ミーティング、ビデオ ウェビナー、Zoom Scheduler、翻訳された字幕、Zoom Phoneなどすべて解約する方法

Posted in Billing & Account Management
  • 2.7K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-21
Posted in Billing & Account Management
  • 2.7K Views
  • 4 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-06-21
sumiyuwa
By sumiyuwa
• Contributor I
reply-icon Latest Reply -  2024-12-23

500 internal server error

I get a 500 Internal Server Error
When Create New Organization

Posted in Billing & Account Management
  • 633 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-22
Posted in Billing & Account Management
  • 633 Views
  • 1 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-22
LEROYDALEY
By LEROYDALEY
• Newcomer
reply-icon Latest Reply -  2024-12-23

Invoice overdue

I have an invoice overdue since December 5th, but I have not used Zoom since December 1st, and I forgot to cancel the plan. I do not want to pay for something I did not use. How can I delete that invoice?

Posted in Billing & Account Management
  • 421 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
Posted in Billing & Account Management
  • 421 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
E2gh
By E2gh
• Newcomer

I need answers to product questions for running an AA meeting

My AA meeting is purchasing a Zoom account. There are seven of us on the steering committee and we all need access to it. The meeting could have up to 100 people or 200 people January-March but usually trickles down to about 50. How could I make sure... Show more

My AA meeting is purchasing a Zoom account. There are seven of us on the steering committee and we all need access to it. The meeting could have up to 100 people or 200 people January-March but usually trickles down to about 50. How could I make sure we have enough to seat the possibility of 100+ people and also make sure everyone has access without having to buy a workplace or extra licenses? I have not been able to get a clear answer. We cannot pay $50 a month nor can we purchase a business because of all the tax stuff (unless there is a way around it). Please advise! I have asked the bot, support agent (he basically hung up on me through the chat), and asked sales to contact me. No one has helped. Thanks! 


Show less

Posted in Billing & Account Management
  • 501 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
Posted in Billing & Account Management
  • 501 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
SayMoleE
By SayMoleE
• Newcomer

Resolved! 2FA and Recovery Code

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps. Also I cannot find a Recovery Code for the account and I cannot submit a ti... Show more

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.


Show less

Posted in Billing & Account Management
  • 27.8K Views
  • 48 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-06-29
Posted in Billing & Account Management
  • 27.8K Views
  • 48 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2023-06-29
ronjoan
By ronjoan
• Newcomer
reply-icon Latest Reply -  2024-12-21

Reset 2AF

Hi ... I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codesI need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new authentication app.Note: th... Show more

Hi ...

 

I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codes

I need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new  authentication app.

Note: this account has made only to solve this problem.

please help

 


Show less

Posted in Billing & Account Management
  • 469 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
Posted in Billing & Account Management
  • 469 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
aliyoussef81
By aliyoussef81
• Explorer

Dial by your location - Requires updating from US to UK number Please

I need the access numbers/one tap mobile within the meeting invitation, updated to include UK numbers please or have I selected the wrong plan? Regards

Posted in Billing & Account Management
  • 401 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
Posted in Billing & Account Management
  • 401 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-21
DeePerk
By DeePerk
• Newcomer

WHy is Zoom's Customer Service SO BAD?

Posted in Billing & Account Management
  • 11.1K Views
  • 18 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 11 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-12-02
Posted in Billing & Account Management
  • 11.1K Views
  • 18 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 11 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2022-12-02
Somone111
By Somone111
• Explorer
reply-icon Latest Reply -  2024-12-19

Need Access to Old Account

I want to access a form of live support or find a Technical Agent so I can explain an advanced issue I have.I have this old Zoom account I lost access to due to not logging in for a very long period of time. The email I used for that account belongs ... Show more

I want to access a form of live support or find a Technical Agent so I can explain an advanced issue I have.

I have this old Zoom account I lost access to due to not logging in for a very long period of time. The email I used for that account belongs to an old, dead iPad, and the only way to verify my account to be able to log in is via email, which was only active on my dead iPad. 

I am looking for someone on the Zoom Team to help recover the account (by sending account email etc) and “turn the account on” for me to regain access once more. 


Show less

Posted in Billing & Account Management
  • 567 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-18
Posted in Billing & Account Management
  • 567 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-18
Jules_306
By Jules_306
• Newcomer

Cloud Storage

I have Cloud Storage with 30 GB and there are 15 saved. I checked my account and it shows below. How is this fixed?

 

Cloud Storage | 30 GB

Renews on December 23, 2024

0 GB of 30 GB (0% used)

Posted in Billing & Account Management
  • 354 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-18
Posted in Billing & Account Management
  • 354 Views
  • 0 replies
    You are not logged in

    Please log in to like or reply

    Sign In

  • 0 likes
    You are not logged in

    Please log in to like or reply

    Sign In

2024-12-18
chris48
By chris48
• Newcomer
  • « Previous
    • 1
    • …
    • 30
    • 31
    • 32
    • …
    • 366
  • Next »

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
  • About
    • Zoom Blog
    • Customers
    • Our Team
    • Careers
    • Integrations
    • Partners
    • Investors
    • Press
    • Sustainability & ESG
    • Zoom Cares
    • Media Kit
    • How To Videos
    • Developer Platform
    • Zoom Ventures
    • Zoom Merchandise Store
  • Download
    • Zoom App
    • Zoom Rooms App
    • Outlook Plug-in
    • Zoom Rooms Controller
    • Browser Extension
    • iPhone/iPad App
    • Android App
    • Zoom Virtual Backgrounds
  • Sales
    • 1.888.799.9666
    • Contact Sales
    • Plans & Pricing
    • Request a Demo
    • Webinars and Events
    • Zoom Experience Center
  • Support
    • Test Zoom
    • Account
    • Support Center
    • Learning Center
    • Feedback
    • Contact Us
    • Accessibility
    • Developer Support
    • Privacy, Security, Legal Policies, and Modern Slavery Act Transparency Statement
  • Language
      • English
      • Español
      • Deutsch
      • 繁體中文
      • 简体中文
      • Français
      • Português
      • 日本語
      • Русский
      • Italiano
      • 한국어
      • Bahasa Indonesia
      • Tiếng Việt
      • العربية
      • Nederlands
      • ไทย
      • Türkçe
      • Svenska
      • Polski
    • Blog
    • LinkedIn
    • Twitter
    • Youtube
    • Facebook
    • Instagram
  • Copyright ©2025 Zoom Communications, Inc. All rights reserved.
  • Terms
  • Privacy
  • Trust Center
  • Acceptable Use Guidelines
  • Legal & Compliance
  • Do Not Sell/Share My Personal Information
  • Cookie Preferences
  • Employee Login
Powered by Khoros