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Billing & Account Management
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Billing & Account Management Support

Billing Support Knowledge Base Articles

  • Canceling your subscription
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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

Need to change the email address associated with your account?

 

  • Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

Not receiving activation messages?

 

  • Not Receiving Emails With Confirmation Code

  • Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

 

 

Have questions about purchasing or renewing your Zoom subscription?

 

  • Account Renewal

  • Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

 

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  • Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

 

 

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  • Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

 

How to change the payment method?

 

  • Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

 

 

Have questions about your invoice?

 

  • Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

We want to removing the email icon from the User’s account on Admin portal

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.... Show more

Hi Team,

I am the one of the zoom administrators in the organization.
We have disabled login with email access to the associates today on the zoom admin portal.
So, our main thing is all the users should login there zoom account by using the SSO Method.

But still i shows the email & SSO icon from the User’s account on Admin portal.

Any suggestion will be helpful.

Thanks,
Vinay.


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2025-01-29
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2025-01-29
Vinay9
By Vinay9
• Newcomer

Resolved! Not able to access account with 2FA, due to changed authentication app

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do n... Show more

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.

(I am writing here via my personal basic account)

 

In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.

Any help, ideally setting up a new support ticket would be great. Thank you.


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2025-01-28
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2025-01-28
DJ_Terra
By DJ_Terra
• Explorer
reply-icon Latest Reply -  2025-01-28

Zoom wont process my card for payment

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support. Zoom is declining my card for payment. Checked with my bank - the card is fine and open for business. I would like a person (no... Show more

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this


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2025-01-13
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2025-01-13
djperri
By djperri
• Newcomer
reply-icon Latest Reply -  2025-01-28

Ability to talk to a live chat agent.

Anyone know if a licensed zoom pro user is able to get a live chat agent?  I don't seem to be able to find this feature anymore.  

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2023-06-08
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2023-06-08
Alexander_
By Alexander_
• Newcomer
reply-icon Latest Reply -  2025-01-27

Zoom Account

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom acc... Show more

Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

 

Thank you!


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2025-01-09
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2025-01-09
alyssapopkess
By alyssapopkess
• Newcomer
reply-icon Latest Reply -  2025-01-27

Email address provided in the request is not associated with an active zoom account

Hello everyone,After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are... Show more

Hello everyone,

After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."
I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.

Thank you for your help!

 

 

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2025-01-23
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2025-01-23
alblsa
By alblsa
• Newcomer
reply-icon Latest Reply -  2025-01-26

リクエスト

ズーム社に、リクエストの所から質問をしたいのですが、

自分の電話番号も登録する事が出来ない状態です。自分の電話番号が登録されないと、リクエストから質問が出来ない状態なのですが、

他にズーム社で、質問する事が出来る所はないのでしょうか。それと、電話番号を登録する際、送られてきたズームコードに入力するとこ

迄、進んでもその先に進めません。

お手数ですが、何が良い方法はいるないのでしょうか。

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2025-01-26
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2025-01-26
さゆ
By さゆ
• Newcomer

Basic license limits

Is there a maximum or minimum amount of basic licenses in a business account?

 

I saw there is recent thread that someone his a max limit of 1033 basic licenses. Is this accurate?

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2025-01-24
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2025-01-24
Tukland
By Tukland
• Newcomer
reply-icon Latest Reply -  2025-01-24

historique

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion comment faire pour les retrouver c'était le 06/01/2023 à 11h00 Julien ... Show more

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion

 

comment faire pour les retrouver c'était le 06/01/2023 à 11h00

 

Julien Prallet


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2023-01-06
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2023-01-06
julien2
By julien2
• Newcomer
reply-icon Latest Reply -  2025-01-24

Resolved! Accidentally Pressed Educator Account

I was making a new account for Zoom for an interview next week but I accidentally pressed educator thinking it was something else, and now I can't go back to fix it. I have sent a support ticket but am unsure what to fill in in terms of "request type... Show more

I was making a new account for Zoom for an interview next week but I accidentally pressed educator thinking it was something else, and now I can't go back to fix it. I have sent a support ticket but am unsure what to fill in in terms of "request type" (though I assume it's technical support), "product", and "about". Does anyone know what to do in this situation?


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2023-08-04
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2023-08-04
OpalEssence
By OpalEssence
• Newcomer
reply-icon Latest Reply -  2025-01-23
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