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Billing & Account Management Support

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Frequently asked questions for Billing and Account Management

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please chec... Show more

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

 

  • Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

 

 

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Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

 

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2025-02-13
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2025-02-13
Bri
By Bri
• Community Moderator | Employee

THIS THREAD IS PINNED

Recent Activity

Latest Posts Trending Posts Solved Unanswered
Start a Discussion

Resolved! Учётная запись отключена, но с карточки продолжают снимать деньги.

В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же... Show more

В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же причине - не можем зайти в приложение из-за отключенной учётной записи. С ботом разговаривать нереально, он всё время твердит, что необходимо зайти в учётную запись.

Вопрос номер один - как отменить тарифный план в таком случае?

Вопрос номер два - насколько реально вернуть деньги за предыдущие месяцы?


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2025-02-12
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2025-02-12
gabrikovalex
By gabrikovalex
• Newcomer
reply-icon Latest Reply -  2025-02-12

Phone number

I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove i... Show more

I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove it, it says there's no mobile numbers linked however I know this is false as other contacts on zoom can see my number which I do not want them to. Please help! 


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2025-02-11
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2025-02-11
Mxshki
By Mxshki
• Newcomer

over charged

Anyone got any help?I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?Does anyone know how to talk to a zoom age... Show more

Anyone got any help?

I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?

Does anyone know how to talk to a zoom agent?

Many thanks

Sophie


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2024-05-30
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2024-05-30
SophieBick
By SophieBick
• Newcomer
reply-icon Latest Reply -  2025-02-11

Switching to other Currency

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I ... Show more

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that.

 
Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. 
Thank you

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2025-02-07
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2025-02-07
SNS
By SNS
• Newcomer
reply-icon Latest Reply -  2025-02-10

Import VCF file in Zoom Contacts

I tried to import a VCF file under Personal Contacts but the only option was to import a CSV file. Is there a way that I can import it? I'm trying to sync my iCloud contacts into my Zoom contacts so I can invite/create meetings from there.

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2025-02-10
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2025-02-10
mtabamo
By mtabamo
• Newcomer

Resolved! Failed to register phone your number. Please check your network connection and try again.

Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go n... Show more

Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further. 

"Failed to register phone your number. Please check your network connection and try again."

Tried rebooting etc etc. No joy. Any help appreciated...


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2023-03-21
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2023-03-21
Sharmer
By Sharmer
• Newcomer
reply-icon Latest Reply -  2025-02-10

Subsciption Cancellation and Refund

I require assistance as I do not want to renew my annual subscription (was auto-renewed on 11 January 2024). I have tried numerous times to reach Zoom support but was very disappointed as I find it difficult to do it online. Finally, I canceled my Zo... Show more

I require assistance as I do not want to renew my annual subscription (was auto-renewed on 11 January 2024). I have tried numerous times to reach Zoom support but was very disappointed as I find it difficult to do it online. Finally, I canceled my Zoom Pro Plan today (23 February 2024). How can I get my refund after my cancellation? Please assist. Thank you.


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2024-02-22
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2024-02-22
Alexchan280
By Alexchan280
• Newcomer
reply-icon Latest Reply -  2025-02-09

Resolved! PAGUEI PELO PLANO PRO, E CONTINUA COMO BASIC

FIZ UPGRADE PARA O PLANO PRO E NO SISTEMA CONTINUA COMO PLANO BASIC, PRECISO DE AJUDA PARA RESOLVER ISSO, OU TEREI QUE CANCELAR A COMPRA.

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2024-10-01
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2024-10-01
FESTP
By FESTP
• Newcomer
reply-icon Latest Reply -  2025-02-08

having 2 accounts

Hi,

I'd like to know if it's possible to keep my basic account and open another with a paying plan

 

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2025-02-05
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2025-02-05
Naddiyah1
By Naddiyah1
• Newcomer
reply-icon Latest Reply -  2025-02-07

Zoom System is not Sending Confirmation Emails For a Changed Email Address

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one. I am about to lose access to the email my account has at present so... Show more

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one.  I am about to lose access to the email my account has at present so I may need to just cancel the account.  Might move to Teams.  Zoom used to have chat customer service but seems to be gone these days...  Information is Support is more about how to operate the app rather than solve account issues.

 


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2022-07-14
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2022-07-14
Singularity
By Singularity
• Newcomer
reply-icon Latest Reply -  2025-02-07
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