Dear Zoom Team,

I hope this message finds you well. My name is Anastasiia, and I am an English tutor based in Kazakhstan. I have been using Zoom for my classes, and I must say, it has truly been a valuable tool for both me and my students. The features and ease of use make it perfect for my lessons, and I’ve been able to create an engaging and effective learning environment.

However, as a tutor in Kazakhstan, I am currently facing financial challenges that make it difficult to afford a Zoom subscription. I want to continue offering the best learning experience to my students, and I feel that having access to Zoom's full capabilities would significantly improve my teaching.

I am reaching out to kindly ask if there is any possibility of receiving a discount, a special sale, or a reduced price for Zoom's services. Any help you could provide would mean a lot to me, and I would be deeply grateful for the opportunity to continue using Zoom in my classes without compromising on quality.

Thank you so much for considering my request. I look forward to hearing from you and hope for a positive outcome.

Good Morning, 

I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to:

1. If I just put in my user name and password = "Cannot sign in, please check your network connection"

2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 

3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later."

I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?

Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser. If the problem continues, contact Zoom via Support ticket or at 1-(888)-799-9666 ext 3 (US customers only. Find here a list of international phone numbers).

My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same error message "There was a problem completing your payment. Please try again later."

I have opened two Zoom Support tickets. I have escalated one ticket to the management. NO one has contacted me for soon 24hrs to give an update. This is very damaging for my small business and frankly, it is very disappointing how Zoom Support is handling the cases. I have been a subscriber to Zoom soon 5 years, do not need to use the Zoom Support very often at all but now that I do, I am not getting the support I need.

I have asked my clients to go through all the known steps from Zoom resolution center. 

Anyone have experienced anything similar this past week? Any ideas how to proceed? Have you had issues with Zoom Support not giving you updates? How have you proceeded? 

Thank you for any advice on how to proceed.

I am having an issue when joining a Zoom meeting with my name not being correct. My daughter used my computer for Zoom meetings for her school and now when I go into a meeting, the name on the screen is my daughter's instead of mine. This happens whenever I am in a browser and click "launch meeting," however, when I click on support, it shows my account and my name.  How can I completely logout of my daughter's account so it doesn't automatically link to hers? This is frustrating that I can't talk to a physical person who works with Zoom to figure this out.